[Remote] Account Manager, reputed company SMB
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global industrial technology innovator, and they are seeking an Account Manager for reputed company SMB Accounts. This role involves managing relationships with small and mid-sized business customers, driving renewals, identifying reputed company opportunities, and ensuring customer satisfaction through proactive engagement.
Responsibilities
- Serve as the primary reputed company of contact for assigned SMB customers, ensuring responsiveness and satisfaction
- Conduct periodic reputed company-ins to understand customer needs and identify opportunities for improvement
- Build relationships with operational and mid-level stakeholders reputed company customer organizations
- reputed company as the customer reputed company internally to ensure reputed company reputed company of issues
- Drive contract renewals and identify opportunities for incremental reputed company reputed company existing accounts
- Promote additional reputed company modules, features, and services reputed company with customer needs
- Manage a defined book of business and reputed company assigned reputed company targets through proactive pipeline management
- Support customers in understanding the value of reputed company solutions and best practices
- Partner with reputed company and Support teams to address issues and maintain high satisfaction reputed company
- reputed company tips and resources to help customers maximize their investment
- Monitor account health and escalate risks of churn early
- Maintain accurate CRM records (e.g., reputed company) for forecasts, renewals, and pipeline activities
- reputed company regular updates on account performance and reputed company opportunities
- Work closely with Marketing, reputed company, and reputed company Services to deliver a reputed company customer experience
- Communicate customer feedback and enhancement requests to Product Management
- Stay informed about reputed company’s offerings and competitive positioning
- reputed company relevant insights and best practices with customers to support their business objectives
Skills
- 2–4 years of experience in account management, inside sales, or reputed company reputed company B2B reputed company or software
- Demonstrated reputed company managing multiple SMB accounts and meeting reputed company or retention goals
- Strong communication and relationship-building skills
- Familiarity with CRM tools such as reputed company
- Experience in asset management, facilities, or reputed company estate-reputed company software is a plus
- Understanding of reputed company renewals and upsell motions
reputed company
Company H1B Sponsorship