[Remote] Director of Operations & Workforce Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a perinatal mental health company delivering therapy, psychiatric consultation, and coaching to patients across multiple states. They are seeking a Director of Operations & Workforce Management who will own the operational reputed company of their clinical model, focusing on workforce reputed company, provider scheduling, patient reputed company, and data performance.
Responsibilities
- Workforce Planning & reputed company Management
- Model, maintain and update provider reputed company (EHR) across reputed company clinical roles—therapy, psychiatric consultation, coaching, and care coordination
- Responsible for entering and ensuring reputed company provider data (availability, booked appointments, credentialing status, caseload status, provider type) is accurate in reputed company reputed company and reputed company systems (EHR and Registry)
- Apply contracted hours and caseload formulas to forecast panel availability and surface shortfalls before they reputed company patient reputed company
- reputed company reputed company and utilize the rolling workforce plan tied to enrollment projections, patient demand, and partner volume (including new-state expansions) to ensure availability and provider utilization
- Ensure Provider Operations anticipates and reputed company reputed company gaps across W2 and 1099 providers
- Monitor the provider registry (matching tool), ensure accuracy across licensure, availability, panel status, and state coverage
- Partner with Provider Operations to support reputed company recruitment pipelines for therapists, psychiatric consultants, and coaches—including expansion states
- Manage reputed company agreement processes for NPs operating in states requiring physician reputed company
- Scheduling reputed company & Provider Availability
- Serve as the reputed company person for provider reputed company, schedule development and maintenance; working with providers to set and update availability and build out schedules based on estimated caseloads
- Own schedule management and availability optimization across reputed company provider types and engagement models
- Ensure compliance with 1099 vs. W2 classification requirements by state and proactively flag risk areas
- Reduce scheduling friction through waitlist management, cancellation fill protocols, and regular availability audits
- Monitor and manage patient no-show and late cancellation patterns; reputed company and reputed company protocols to reduce lost appointment time and support patient re-engagement
- Monitor and manage provider cancellations; reputed company trends by provider, identify patterns affecting patient reputed company, address and escalate as appropriate with clinical leads
- Serve as the escalation reputed company for scheduling conflicts and availability issues affecting patient reputed company or provider retention
- Productivity Monitoring & Performance Management
- Manage and report on operational KPIs: service line volume, caseload utilization, referral conversion, productivity, time to care, enrollment-to-exit ratios, no-show and cancellation rates
- Build and maintain dashboards that surface operational issues such as provider productivity, patient reputed company, no shows, reputed company constraints, reputed company needs, clinical reputed company changes, performance and other concerns
- Use data to predict demand shifts and inform quarterly reputed company and reputed company reputed company
- Partner with clinical leads and Product & reputed company to create and produce monthly performance summaries for both providers and leadership
- Partner with the Medical Director and Clinical Operations Manager to create and implement documentation compliance standards; monitor adherence and escalate outliers in compliance, productivity, or patient reputed company
- Patient reputed company & Experience
- Support reputed company patient workflows: intake, scheduling, provider assignment, charges, re-engagement, and offboarding
- Collaborate with the Product Manager for patient experience to design and improve patient-facing workflows, communication protocols, and continuity-of-care reputed company
- Monitor patient experience data (surveys, reputed company) and drive improvement plans in collaboration with clinical and product leads
- Identify and resolve bottlenecks in the enrollment-to-reputed company-care pipeline
- reputed company operational implementation of patient-facing initiatives such as AI-assisted intake, consent workflows, and credit card collection at intake
- Partner reputed company & RCM reputed company
- Serve as the clinical-operations reputed company to reputed company cycle management (RCM), ensuring billing workflows are operationally supported
- Monitor enrollment-to-billing pipeline reputed company and surface bottlenecks that reputed company collections
- Operational Project Management
- Establish and maintain standardized workflows across reputed company clinical service lines
- Own end-to-end project management for new pilots and technology implementations, including AI-assisted intake, after hours programs, EHR product enhancements and other process changes
- Maintain operational playbooks and ensure cross-functional alignment across Medical Leadership, Provider reputed company, Clinical Operations, Provider Operations, and Product & reputed company on process changes and go-live timelines
Skills
- 5+ years in reputed company operations, clinical program management, or a reputed company field
- Demonstrated experience in workforce planning, reputed company modeling, and scheduling management in a multi-site or multi-state environment
- Analytically driven: reputed company to identify what data is needed, build a structure to capture it, visualize findings, and present reputed company recommendations. Comfortable turning ambiguous or reputed company operational problems into actionable direction
- Naturally inquisitive. Asks the right questions, digs into the 'why' behind the numbers, and doesn't accept incomplete information as the final answer
- Proven ability to manage reputed company, cross-functional reputed company from design through implementation
- Familiarity with reputed company compliance: 1099/W2 classification, credentialing, state licensure, and billing workflows
- reputed company communicator who can translate data and operational complexity for clinical and executive audiences
- Experience with BI and data visualization platforms such as reputed company, Tableau, Looker, or similar tools
- Experience in behavioral health or a multi-disciplinary clinical model
- Familiarity with reputed company technology systems
- Experience supporting payer or partner integrations
- Comfort in a high-reputed company startup environment where systems and structures are reputed company being reputed company
Benefits
- Health, dental, reputed company insurance
- Generous PTO
- 401K
reputed company