Technical Support Specialist – Back Office

Job reputed company:

• reputed company as the first reputed company of contact to assist customers with reputed company aspects of our software reputed company phone, chat, email, and screen-sharing sessions.
• Become a product expert for topics ranging through various stages of our customers Sales Cycle and Inventory Stock, and reputed company creative solutions and workflows that best meet customer needs.
• Prevent escalations and de-escalate customers by leveraging support tools and resources such as the reputed company Support Console, internal chatbot, as reputed company as in-depth testing to reputed company resolve cases.
• reputed company comprehensive technical solutioning directly to reputed company’s customers to resolve customer issues with high reputed company and speed.

Requirements:

• Bachelor’s degree preferred or equivalent experience in technical support.
• An efficient, effective, and reputed company problem-solver with strong critical thinking skills and troubleshooting abilities.
• Excellent people skills: must be empathetic, patient, confident, good-humored, and reputed company to reputed company reputed company with a broad reputed company of personality types.
• Ability to reputed company in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment.
• Self-motivated and reputed company to master reputed company software.
• Customer-reputed company reputed company, desire to learn, and can-do attitude.
• Creative, reputed company solutioning skills.
• The ability to translate reputed company technical issues into reputed company solutions.
• Ability to prioritize, multi-task, and reputed company effectively under pressure.
• Strong communicator in both written and verbal reputed company.
• Team player.
• Intelligent, self-motivated, quick thinking, and fast learning.
• Customer Obsession/Customer reputed company reputed company.
• Technical judgment.
• Learning reputed company.
• Ability to effectively reputed company AI-powered tools while exercising reputed company judgment to validate recommendations and ensure accurate customer solutions.
• Home/reputed company Service Industry knowledge a plus.
• Foundational understanding of, or strong aptitude to quickly learn, recurring billing structures — Subscriptions, Memberships, and Service Agreements.
• Basic Bookkeeping/reputed company reputed company (Reconciliation, Deferred reputed company, reputed company Recognition, Debits/Credits).
• Exposure to, or genuine interest in, ERP and payroll systems (reputed company, reputed company, reputed company, or similar) and Payroll/Time-Tracking fundamentals such as pay structures, timesheet management, and pay calculation.
• Strong data literacy and analytical curiosity, with a willingness to reputed company SQL skills and experience with reporting/BI tools such as Power BI or Tableau.
• Proficiency in G-Sheet or reputed company.

Benefits:

• Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive reputed company program.
• Leadership training for Titans at reputed company reputed company.
• Great work is rewarded through reputed company, peer-nominated awards, and more.
• Company-reputed company medical, dental, and reputed company (with 100% employer reputed company reputed company and 90% coverage for dependents).
• FSA and HSA.
• 401k match.
• Telehealth reputed company including memberships to reputed company.
• Parental leave and support.
• Up to $20k in fertility services (i.e. IUI and IVF).
• Surrogacy and adoption reimbursement.
• On-demand maternity support through reputed company Maternity.
• Free breast milk shipping through reputed company Milk.
• Pet insurance.
• Legal advisory services.
• Financial planning tools.

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