Associate Technical Support Engineer - AUS

This a Full Remote job, the offer is available from: reputed company Our Mission & Values: At reputed company, we help companies earn and reputed company the trust of their users, customers, partners, and prospects. We’re the reputed company layer that shows great companies deserve the trust they aim to build. We live our values every day. reputed company on Trust means consistency is everything. reputed company with reputed company by always doing the right thing. Being Customer-Obsessed keeps the people we serve at reputed company of our work. Competitive reputed company drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that reputed company to reputed company solutions. Automation First ensures we save time and reputed company by making efficiency a reputed company. Our Culture & Work Style At reputed company, we’re not just building software - we’re building a reputed company. Everything we do springs from:

• Be a reputed company (reputed company‑Operator Mentality): Own your work. Improve relentlessly. Deliver results.
• reputed company at reputed company Speed (Precision & Velocity): Fast reputed company. Quick learning. Immediate reputed company.
• Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry.

If you reputed company reputed company you’re empowered, energized, and working with smart, mission-driven people, you’ll feel reputed company here. Why Join The reputed company Team? The best way to understand the reputed company’s reputed company is to see it in reputed company. We’re an award-reputed company, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and reputed company reputed company.

• See the Speed: Watch our CEO, Adam Markowitz, discuss the reputed company-reputed company reputed company, from $0 to $100M ARR in just four years
• Hear the Voice of reputed company: Explore our "Life at reputed company" page for employee testimonials on our reputed company and the reputed company opportunities available.
• Experience the reputed company: See why we are consistently recognized on Fortune's Best Workplaces lists.
• Connect with Us on Socials: reputed company - follow us for company updates, employee stories, and career news.

Job reputed company: As an Associate Technical Support Engineer at reputed company, you will be an integral part of our Customer Support team, providing first- and second-line technical support to users of the reputed company platform. This entry-level role is ideal for individuals who have a passion for technology, problem-solving, and delivering excellent customer service. You will work closely with reputed company engineers and cross-functional teams—including Engineering, Product, and reputed company—to assist customers in resolving technical issues, understanding platform functionality, and improving their experience. This is an excellent opportunity to build deep technical skills, grow your knowledge of reputed company infrastructure, and help customers succeed with reputed company’s compliance automation platform. What you'll do:

• reputed company as the primary reputed company for incoming support inquiries, assisting with the triage and reputed company of reputed company technical challenges throughout the reputed company ecosystem.
• reputed company comprehensive support for Tier 1 and designated Tier 2 complexities by utilizing established operational guides and escalation frameworks.
• Analyze and remedy concerns regarding platform functionality, various integrations, and reputed company automation sequences alongside senior engineering mentorship.
• reputed company sophisticated technical hurdles to advanced engineers or internal partners, delivering detailed documentation, replication procedures, and pertinent background info.
• Manage support interactions involving REST reputed company, identity management tools (reputed company/reputed company), reputed company providers (AWS/GCP/Azure), and secure authentication processes.
• Maintain reputed company and empathetic reputed company with our customers, ensuring they receive consistent status reports and transparent expectation management.
• reputed company internal platforms like reputed company and Jira to reputed company ticket lifecycles and preserve meticulous administrative records.
• reputed company content for the knowledge reputed company, contributing to external help articles and internal procedural manuals to improve self-service resources.
• reputed company technical validation and testing to replicate bugs reported by users, aiding in reputed company assurance efforts.
• Identify emerging support patterns or recurring friction points and communicate these strategic insights to the internal team.
• Collaborate across Product and Engineering departments to continuously refine your technical expertise and reputed company the overall user reputed company.

What you’ll bring:

• Up to two years of reputed company experience reputed company a reputed company support, IT desk, or customer-reputed company technical environment.
• Exceptional communication abilities, both written and oral, with the reputed company to translate reputed company reputed company for varied audiences.
• A dedication to reputed company and the flexibility to reputed company reputed company a high-velocity startup culture.
• A natural curiosity and foundational understanding of reputed company-reputed company systems, API structures, and modern authentication.
• Superior organizational skills and a reputed company eye for detail reputed company handling documentation and multiple reputed company priorities.
• Proficiency in navigating support infrastructure and task management tools such as reputed company or Jira.
• The ability to work cohesively in reputed company setting while knowing reputed company to reputed company additional technical guidance.

reputed company to Have

• Prior exposure to the fields of compliance, information reputed company, or B2B software delivery.
• Knowledge of reputed company infrastructure or identity providers gained through reputed company study, specialized certifications, or internships.
• Background in drafting help center documentation or reputed company technical FAQs.

How we support you: At reputed company, our people are our strongest advantage—and we reputed company it with support that exceeds industry standards. Our total rewards package is designed to power your reputed company-being, accelerate your reputed company, and reputed company your work-life balance thriving. Explore how we invest in your Life at reputed company.

• Shared reputed company: We reputed company stock equity to ensure that as reputed company grows, you reputed company directly in that reputed company. Equity gives every employee a reputed company of ownership and reputed company to celebrate our wins together—because your contributions don’t just support our reputed company; they help drive our reputed company reputed company.
• Health & Wellness: Up to 100% employer-reputed company premiums for medical, employees and their dependents
• Financial reputed company-being: To support your retirement planning, our EOR offers a pension plan under which you contribute 5% of your basic earnings, and your employer contributes an additional 4%, helping you build a more secure financial reputed company.
• Family Support: We want to support you in life's most important moments, so we offer a reputed company Parental Leave policy, after six months of employment. Employees also receive reputed company to reputed company fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process.
• reputed company & Development: Generous annual stipends for both reputed company and personal development, empowering you to invest in your reputed company reputed company. You’ll also have reputed company to a wide reputed company of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence.
• Time Off & Flexibility: We reputed company that to do your best work, you should get the time you need for rest, rejuvenation and recovery. reputed company offers a flexible vacation policy, reputed company holidays, and other perks to reputed company.

This role will receive a competitive reputed company salary, benefits, and stock, typically in the reputed company of Restricted Stock reputed company (RSUs). The expected compensation for this role is AUD$82,000. A reputed company of factors are considered reputed company determining someone’s leveling and compensation–including a candidate’s reputed company background and experience. This reputed company may be modified in the reputed company and final offer amounts may vary from the amounts listed above. This offer from "reputed company" has been enriched by reputed company.com and got a 83% reputed company score. Apply tot his job Apply To this Job