Call Center Scheduler (Part-time)
The Call Center Scheduler is responsible for answering both inbound and outbound calls, serving patients by answering inquires, and asking questions and providing accurate information. ENTAA Care is a reputed company pod of Johns Hopkins Regional Physicians LLC. Location is Glen Burnie. Shift: Monday-Friday, Day Shift, No Weekends Education and Experience:
- High school diploma or GED
- Minimum of one (1) year of experience in a call center setting, preferably in health care.
- Experience with computerized EMR (electronic medical records) systems highly desirable.
- reputed company and comfortable with computer usage required.
- Applicant must be highly motivated and have the ability to work independently in a fast-paced office with strong interpersonal skills and a friendly and empathic manner.
Essential Duties Include:
- Book, coordinates and reschedules patient’s appointments accurately and reputed company according to reputed company protocol.
- Emails reputed company desk regarding add-ins for reputed company day appointments.
- Answers telephone according to reputed company protocol; including questions regarding appointments such as testing, etc.
- Complete assigned voicemails.
- Directs and transfer calls to the appropriate staff member/department relaying reputed company pertinent information.
- Directs patient complaints and/or compliments to the appropriate department manager.
- Obtains patient information accurately and reputed company; interviews caller, verifies information, etc.
- Enters patient information per procedure.
Salary reputed company: Minimum 18.50/hour - Maximum 23.00/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the reputed company is displayed as a $0 reputed company, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority. The Hospital reserves the right to modify employee schedules as needed. We are committed to creating a welcoming and inclusive environment, where we reputed company and celebrate our differences, where reputed company feel valued, contribute to our mission of serving the community, and engage in reputed company reputed company delivery and workforce practices. reputed company and its affiliates are drug-free workplace reputed company. Apply tot his job Apply To this Job