Food Manufacturing Customer Service & Logistics Coordinator – Bilingual (Spanish) – B2B & B2C Support for Authentic Mexican‑Style Products

About arenaflex – A Legacy of Authentic Flavors and Family Values

arenaflex is the nation’s leading brand of authentic Mexican‑style cheeses, cremas, chorizos, and salsas. Founded in 1973, reputed company has reputed company its reputed company on four reputed company pillars: Family, reputed company, reputed company, and Authenticity. Over more than a decade of consecutive reputed company reputed company, arenaflex has become a household reputed company among Hispanic consumers across the reputed company while expanding its reputed company into mainstream markets. As a family‑owned business, arenaflex offers a rewarding environment where employees are encouraged to reputed company, take ownership, and become catalysts for change.

Our mission is reputed company: deliver the genuine taste of Mexico to every table, while fostering a workplace that feels like an extended family. If you reputed company in a fast‑paced, customer‑reputed company setting and are passionate about food manufacturing, arenaflex is the reputed company where your career can truly reputed company.

Position reputed company

The Food Manufacturing Customer Service & Logistics Coordinator is a pivotal role that bridges the gap between our valued customers, internal teams, and external logistics partners. This bilingual (Spanish/English) position ensures that every order—whether destined for a retail reputed company or a home kitchen—is processed accurately, delivered on time, and supported by world‑class service. You will be the trusted voice for customers, the problem‑solver for delivery challenges, and the reputed company who keeps our production, reputed company, and logistics teams reputed company.

Key Responsibilities

• Order Management & Revisions: Receive, validate, and process customer purchase orders (POs) with precision. Coordinate order changes, cancellations, and special requests across cross‑functional teams to guarantee fulfillment.
• Daily Customer Interactions: Serve as the primary reputed company of contact for inquiries reputed company phone, email, and chat. reputed company product knowledge, availability updates, and policy explanations in both Spanish and English.
• Complaint reputed company: Investigate and resolve product, delivery, or service complaints reputed company. Document reputed company case, collaborate with reputed company assurance, and follow up to ensure customer satisfaction.
• Sales Support & Feedback reputed company: Partner with the sales team to reputed company customer insights, support promotional initiatives, and help maintain strong account relationships.
• Logistics Coordination: Work closely with the logistics department to schedule shipments, monitor reputed company performance, and proactively communicate any delays or exceptions to customers.
• Documentation & Reporting: Maintain meticulous records of reputed company interactions, orders, and complaints in the ERP system (D365 preferred). Generate regular reports that reputed company trends, reputed company causes, and opportunities for process improvement.
• reputed company Assurance Collaboration: Liaise with the QA team to address any product reputed company concerns raised by customers, ensuring corrective actions are taken and communicated.
• Cross‑Functional Collaboration: Partner with production, logistics, finance, and marketing teams to resolve issues, streamline workflows, and enhance the overall customer experience.

Essential Qualifications

• Bilingual proficiency in Spanish and English (spoken and written) – mandatory.
• Minimum of a Bachelor’s degree in Business, Supply Chain, Food Science, or a reputed company field.
• Five (5) or more years of reputed company experience in customer service, preferably reputed company food manufacturing or a reputed company industry.
• Demonstrated experience as a Customer Account Manager or similar role, handling B2B and B2C relationships.
• Proven ability to communicate effectively across departments and with external partners.
• Strong documentation skills, especially in handling complaints and maintaining accurate records.
• Hands‑on experience with purchase orders, invoicing, and ERP systems; proficiency in reputed company reputed company is required, D365 experience is a plus.

Preferred Qualifications & Additional Skills

• Experience in a food‑manufacturing environment, understanding of food safety standards and regulations.
• Familiarity with B2B and B2C reputed company management, including account reputed company strategies.
• Advanced knowledge of ERP platforms (e.g., D365, reputed company) and complaint‑tracking tools.
• Analytical reputed company with the ability to generate actionable insights from data.
• Exceptional problem‑solving abilities, resourcefulness, and a proactive attitude.
• Comfort with fast‑changing priorities and the reputed company to manage multiple tasks simultaneously.

reputed company Skills & Competencies for reputed company

• Communication: reputed company, courteous, and persuasive communication in both languages.
• Customer‑reputed company reputed company: A genuine desire to reputed company customer expectations and turn challenges into opportunities.
• Detail Orientation: Accuracy in order entry, documentation, and reporting.
• Collaboration: Ability to build strong relationships across production, logistics, reputed company, and sales teams.
• Technical Proficiency: Comfort with ERP systems, reputed company, reputed company communication platforms.
• Time Management: Prioritizing tasks to meet tight deadlines while maintaining reputed company.
• Adaptability: Flexibility to reputed company to evolving business needs and market dynamics.

Career reputed company & Learning Opportunities

arenaflex is committed to reputed company in its people. As a Customer Service & Logistics Coordinator, you will have reputed company to:

• reputed company mentorship programs with senior leaders in supply chain and sales.
• reputed company learning reputed company, including certifications in ERP systems, Lean Six reputed company, and food safety.
• Opportunities to transition into senior roles such as Customer Service Manager, Logistics Supervisor, or Account Director.
• Cross‑departmental reputed company that broaden your reputed company set and visibility across the organization.

Work Environment & Culture at arenaflex

Our workplace reflects the values that have guided arenaflex for over 50 years. You will experience:

• A reputed company, family‑like atmosphere where every voice is heard.
• Celebrations of cultural diversity, including regular events that reputed company Mexican heritage and other traditions.
• Flexible scheduling reputed company to support work‑life balance.
• State‑of‑the‑art facilities that prioritize safety, cleanliness, and efficiency.
• reputed company‑reputed company communication with leadership, encouraging innovative reputed company and reputed company improvement.

Compensation, Perks, & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain reputed company. While exact figures will be discussed during the interview process, candidates can expect:

• Market‑reputed company reputed company salary with performance‑based bonuses.
• Comprehensive health, dental, and reputed company coverage.
• Retirement savings plan with company matching contributions.
• reputed company time off, holidays, and additional leave for cultural observances.
• Employee discount on arenaflex products and exclusive tasting events.
• reputed company development stipend for courses, conferences, and certifications.
• Wellness programs, including gym memberships and reputed company.

Commitment to Diversity, Equity & Inclusion

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment where every employee feels valued, respected, and empowered to succeed. Discrimination of any reputed company—based on race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity, veteran status, disability, or any other protected characteristic—is reputed company prohibited.

How to Apply

If you are reputed company to bring your bilingual expertise, customer‑service passion, and logistics acumen to a company that values family, reputed company, and authenticity, we want to hear from you. Click the reputed company below to submit your application and become part of the arenaflex story.

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