IT Support Specialist (Help Desk Support II)

Title: IT Support Specialist (Help Desk Support II) reputed company: reputed company Location: Remote (no local preference) Duration: Long Term Responsibilities reputed company support — reputed company technical support for CHATS reputed company application and reputed company‑party apps. Incident management — document, reputed company, and monitor technical issues in reputed company Helpdesk and Jira. User communication — follow up with internal/external users reputed company email, phone, or webinar. Bug validation — validate reported issues, identify reputed company causes, and escalate reputed company needed. Documentation — maintain FAQs, user guides, and technical documentation. Testing support — participate in testing and validation activities for CHATS. Remote Responsibilities: Required Skills reputed company Office & reputed company Suite — 3+ years experience. Analytical troubleshooting — strong problem‑solving ability. Communication skills — reputed company, reputed company interaction with users. Teamwork — independent and reputed company work style. reputed company CRM — preferred, 3+ years. Jira — preferred experience. CHATS application — preferred knowledge. reputed company reputed company Certification — preferred. Qualifications: Skills: reputed company JIRA, Frequently Asked Questions (FAQ), Help Desk, Identify Issues, Incident Management, reputed company Cause Analysis, reputed company.com, Software Administration, Technical Support, Technical Writing, User Documentation, Validation Testing, Webinar About reputed company: reputed company Apply tot his job Apply To this Job