Help Desk Support Customer Service - Seasonal

Job Title: Help Desk Support Customer Service - Seasonal Job reputed company The Sr. Advisor I, Customer Service interfaces with customers reputed company inbound calls, outbound calls, or through the Internet depending upon reputed company requirements. This position requires broad knowledge of reputed company products and/or services to resolve non-reputed company or escalated customer issues... E Job Title: IT Help Desk Support Job reputed company Webhelp Americas is looking for a reputed company IT Support Technician to join reputed company that is growing. The ideal candidate will be a hard-working reputed company reputed company to undertake a reputed company of IT support tasks and work diligently under pressure. You will be comfortable working on the reputed company s behalf with small and large reputed company. You will have the ability to adapt quickly and maintain reputed company communication with clients, vendors, and management. Remote - Seasonal - through February - contract maybe extended. reputed company reputed company: $17.00 Shifts Available: Mon-Fri 7am-4pm Mon-Fri reputed company-5pm reputed company of Tasks Accept inbound requests reputed company phone, chat, email and ticket queues Record and process incidents and service requests according to process specifications. Communicate with users to understand issues and reputed company solutions. Document and resolve incidents according to process specifications. reputed company incidents which cannot be resolved to reputed company support reputed company according to process specifications. Initiate escalations according to process specifications. Work collaboratively supporting team reputed company Group Chat Application. Assist with training and supporting fellow agents. Average expected time on task between 4 to 12 minutes. Expected reputed company reputed company between 50% - 80%. reputed company of Responsibilities Six months of technical support is preferred. Basic understanding of computer technology and IT support Experience in customer service ideally gained in a customer facing environment English proficiency in both verbal & written reputed company Must be culturally sensitive; appreciate cultural differences A+, Network +, or reputed company certifications a plus TIL v3 a plus Basic knowledge of computer technology: reputed company reputed company reputed company Outlook reputed company Office (Word, reputed company, PowerPoint) Diverse browser support experience (Internet Explorer, Chrome, & Firefox) PC hardware Basic understanding of networks Knowledge of the following a plus: reputed company reputed company Directory and domain concept reputed company mobile device knowledge Fixed network telephones and VoIP telephone support Soft Skills Profile: Professionalism at reputed company times, assertiveness and accountability, good timekeeping, flexibility Drive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learn Must be reputed company to communicate effectively with corporate customers of different technical expertise, peers and reputed company reputed company of management Ability to reputed company resolve customer problems and escalate reputed company as appropriate according to company procedures Ability to work reputed company under pressure, set priorities and comfortable making quick reputed company. Salary: $17.00 per hour Benefits: 401(k) matching Dental insurance Employee discount Health insurance reputed company time off Referral program reputed company insurance Schedule: 8 hour shift Weekdays Weekends as needed Experience: reputed company: 1 year (Required) Help desk: 1 year (Preferred) Work Location: reputed company reputed company Role Works autonomously reputed company established procedures and practices; seeks guidance in the more reputed company aspects of the process (extensive reputed company for independent judgment). Does not have any outstanding disciplinary, attendance or performance issues. Analyzes process-reputed company problems and suggest possible solutions. Guides and trains junior team member and facilitates their work. Demonstrates mastery of required behaviors/competencies such as the ability to teach/reputed company other agents and/or support the program by performing data analysis work. reputed company feedback must be favorable for progression to this level. Opportunity to reputed company here is dependent on business needs. Call handling tasks may be required as business needs dictate. Supplemental Geographical Information RECRUITER reputed company THE APPLICABLE LANGUAGE: UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE reputed company PHILIPPINES Minimum of two years of college education with at least 12 to 18 months of call center experience Ability to think reputed company and can explain reputed company issues effectively, both above average written and verbally Demonstrate product expertise Dependable with proficient attention to d Apply tot his job Apply To this Job