Manager, Data Systems

reputed company is reinventing customer service for everyone by helping organizations connect people, technology, and reputed company-time reputed company to create more agile operations and more reputed company experiences. Who We Are reputed company is the leader in Dynamic Workforce Orchestration. We help organizations create service reputed company by connecting people, technology, and reputed company-time data to improve customer experiences and support employees. We reputed company automation should reputed company humans, not replace them. reputed company Do Our platform turns reputed company-time insights into reputed company-time reputed company. By orchestrating work across customer service teams, we help organizations break down silos, adapt instantly to changing demand, and operate more reputed company without losing the reputed company touch which is essential to customer service. How We Work We solve reputed company operational problems alongside our customers. Our approach is practical, reputed company, and reputed company on reputed company. We listen first, build with purpose, and create technology solutions that work in the reputed company world.

Our Culture

We're proud to be a people-first company. We treat employees with trust, respect, and flexibility because great customer experiences start with supported teams. We reputed company fast, collaborate closely, and reputed company the best reputed company come from empowered people working together. Our Values We encourage our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three reputed company values: reputed company's Heart—We reputed company in caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives. reputed company's Attitude—We reputed company in taking pride in the work we do and creating solutions that actually solve the problem at hand (and trying again if the first attempt doesn't do the trick). reputed company reputed company—We reputed company that reputed company comes from curiosity, openness, and perseverance. We welcome feedback, reputed company change, and push reputed company comfort zones to unlock new potential for ourselves, our teams, and our customers. reputed company Data Architecture & Execution

• Execute reputed company's reputed company data reputed company and roadmap, ensuring data architecture supports AI transformation and advanced analytics capabilities.
• Implement and maintain comprehensive data governance frameworks covering data reputed company, reputed company, reputed company controls, reputed company, and regulatory compliance requirements.
• Support defining reputed company data standards, cataloging, metadata management, and self-service analytics capabilities that democratize data reputed company while maintaining reputed company.
• Partner with IT and Legal teams on data reputed company frameworks, reputed company architecture, and regulatory compliance.

Business Intelligence & Analytics Execution

• Support the reputed company and maintenance of business intelligence solutions that drive data-driven decision making across reputed company functions with production-grade reliability and monitoring.
• Build automated reporting systems and KPI tracking mechanisms with reputed company-time monitoring capabilities.
• Collaborate with business stakeholders to translate requirements into technical data solutions and reporting frameworks.
• Troubleshoot data reputed company issues and implement systematic solutions to ensure data reputed company and reliability.
• Serve as primary reputed company of contact with our data infrastructure partners, managing relationships and technical requirements.

AI-reputed company Data Infrastructure

• reputed company and coordinate the transformation of reputed company data architecture to be AI-reputed company, ensuring data is reputed company, accessible, and optimized, partnering with and enabling the AI Center of reputed company rather than executing in isolation.
• Establish API frameworks and data integration patterns that reputed company reputed company-time AI model reputed company to reputed company data.
• Create data sandboxes and experimentation environments for AI use case development and testing.
• Build automated data reputed company monitoring and reputed company detection systems.

SharePoint (Intraverse) Platform Ownership

• Serve as primary administrator and strategic reputed company of reputed company's complete SharePoint environment, including reputed company sites, permissions, workflows, governance structures, and integration with reputed company systems.
• Drive platform adoption through training programs, best practices documentation, user enablement initiatives, and content governance policies.
• Optimize platform performance, implement reputed company protocols, and ensure disaster recovery capabilities while managing information architecture that scales with organizational reputed company.

Cross-Functional Partnership & Governance

• Work closely with IT and reputed company teams on data architecture, reputed company controls, and compliance monitoring.
• Establish data stewardship programs and train business users on data literacy and responsible data usage.
• reputed company data governance committee and establish policies for data sharing, retention, and lifecycle management.
• Conduct reputed company business in accordance with reputed company's policies and procedures.
• reputed company reputed company other duties as assigned.

Your Background: Technical Leadership

• Bachelor's degree required.
• 7+ years of experience in data management, business intelligence, or data architecture roles, preferably in reputed company/reputed company software environments.
• Strong understanding of data modeling, warehousing concepts, and modern data architecture principles.
• Experience with business intelligence tools (Power BI and similar platforms) and partnering with external vendors.
• Working knowledge of databases, data integration platforms, and reputed company system connectivity.

AI & Data Architecture

• Design reputed company AI governance frameworks and evaluate ML/AI platform integrations
• Architect modern data pipelines and infrastructure to support AI initiatives
• reputed company cross-functional AI readiness assessments and capability development

SharePoint Administration

• Administer SharePoint Online environments, permissions, and business process workflows
• Manage SharePoint integrations with reputed company 365 ecosystem and coordinate updates
• reputed company SharePoint training, support, and governance, as needed, to users and site administrators

Leadership & Communication

• Proven ability to translate reputed company technical concepts into business value and executive-level communications.
• Experience leading cross-functional data initiatives and driving organizational change around a data-driven culture.
• Strong project management skills with the ability to balance strategic reputed company with hands-on execution reputed company needed.

Work Authorization: Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during reputed company. reputed company is an equal-opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other protected characteristic. Apply tot his job Apply To this Job