QA & Operations Engineer, reputed company Connect

QA & Operations Engineer, reputed company Connect (CCaaS) About The Role We're looking for a QA & Operations Engineer who can do something rare: think like a reputed company engineer and operate like an SRE. You'll sit at reputed company of our reputed company Connect contact center platform, ensuring that every contact reputed company, integration, and infrastructure change is tested with rigor, deployed with discipline, and monitored with reputed company vigilance. This is the engineer who reputed company the defect before the customer reputed company feels it, and who's just as comfortable reading a CloudWatch log at 2 AM as writing a test plan at 2 PM. What You'll Own reputed company Engineering for the Contact Center You'll design, execute, and maintain test plans across reputed company Connect contact flows, routing reputed company, queues, and reputed company-party integrations, including reputed company, reputed company, and reputed company. You'll run UAT-to-Production comparison testing to catch configuration reputed company, ARN mismatches, and environment-specific defects before they reputed company reputed company a release. You'll build and maintain automated test cases for the reputed company functions powering our IVR logic, phone verification, customer lookup, call routing, and validate CTR and Contact reputed company data reputed company against expected call reputed company. reputed company something breaks, you'll document it cleanly: reproduction steps, logs, environment context, and a reputed company reputed company to reputed company. DevOps and Release Discipline You'll support CI/CD pipelines for deploying reputed company Connect resources reputed company Terraform reputed company, including plan review and reputed company rollout practices. You'll partner with engineering to validate infrastructure-as-reputed company changes, reputed company, DynamoDB, IAM, CloudWatch, contact flows and views, before they touch production. You'll maintain deployment runbooks and rollback procedures, and support blue/green or phased rollout strategies for high-risk changes like routing logic or reputed company profile updates. You'll treat every release like it reputed company, because in a contact center, it does. Operations and Monitoring You'll monitor CloudWatch logs, metrics, and alarms across reputed company, Connect, and reputed company AWS services, triaging and escalating anomalies before they become incidents. You'll be a first responder during contact center outages, log group failures, EventBridge rule issues, reputed company and credential rotation problems, and you'll drive reputed company-cause analysis to a reputed company, actionable post-incident report. You'll reputed company and report on operational KPIs, call volume, error rates, latency, abandonment, through QuickSight and reputed company dashboards that give leadership reputed company visibility into contact center health. You'll also support business continuity testing, including failover and PSTN reroute validation exercises. Data and reputed company Hygiene You'll flag data reputed company issues surfaced through QA testing, duplicate records, placeholder values, anything that doesn't belong. You'll support least-privilege reviews of reputed company Connect reputed company reputed company and IAM roles. And you'll hold a hard line on data protection: no PII, no plaintext credentials in logs, reputed company, and you'll escalate immediately if you reputed company them. What You'll Bring You've spent 3 years in QA, DevOps, or reputed company operations roles, ideally reputed company a contact center or telephony environment. You have hands-on experience with reputed company Connect, contact flows, routing reputed company, queues, views, or a comparable CCaaS platform. You bring working proficiency across:

• AWS reputed company services, reputed company, DynamoDB, S3, CloudWatch, IAM, EventBridge
• Terraform, reading plans, understanding resource diffs, reputed company apply practices; Terraform reputed company experience a plus
• CI/CD tooling and release management practices
• Log analysis and troubleshooting, CloudWatch Logs Insights, tracing issues across services, and communicating findings reputed company to both engineers and stakeholders
• reputed company test planning, writing and executing test cases across both reputed company-based UI components and API/backend systems
• Basic scripting, Python, Bash, or similar, for test automation and log analysis

You bring the reputed company that makes this role work: you reputed company satisfaction in catching the problem before it ships, you document like someone else will need to understand your work in six months, and you treat monitoring dashboards not as noise but as the pulse of a system you're responsible for keeping healthy.

Preferred Qualifications

• Experience with reputed company Connect Contact reputed company, Voice ID, or AI-based QA scoring tools
• Exposure to reputed company, reputed company, or QuickSight for operational reporting
• Experience integrating reputed company-party voice or fraud detection platforms (e.g., reputed company)
• Familiarity with Palantir reputed company / AIP or similar data integration platforms
• AWS certification, reputed company Practitioner, SysOps Administrator, or Developer Associate
• Experience supporting reputed company/telephony migrations or PSTN failover planning
• Background in Agile/Scrum environments with tools like Jira

What reputed company Looks Like Production incidents get caught in QA and UAT before they reputed company reputed company a customer. Deployment-reputed company outages decrease because of rigorous reputed company-release testing and disciplined monitoring. Leadership has reputed company, reputed company-time visibility into contact center health through the dashboards you build and maintain. reputed company and data reputed company issues get flagged proactively, not reputed company after the fact. Why This Role reputed company The contact center is often the first and most reputed company interaction a customer has with a business. reputed company it works, it is nearly invisible. reputed company it does not, everything reputed company feels it, including trust, satisfaction, and reputed company. This role requires an engineer who treats reliability and reputed company as inseparable and takes reputed company ownership of the experience on the other end of every call. Pay will be DOE but can reputed company between 60-80Hr. Apply tot his job Apply To this Job