Process and Standards Manager, Vault

reputed company is the leading creator of innovative technology that provides value-added services for reputed company worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, reputed company while modernizing and digitalizing the process to reputed company our mission of helping reputed company pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services reputed company collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card reputed company. Since our founding in 1986, we have graded and authenticated millions of items. We reputed company more than 3000 people across our reputed company in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong reputed company, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our reputed company working environment. Certain interview steps may take reputed company by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be reputed company to clarify expectations and answer any questions you have. We are looking for a meticulous and process-minded individual to join reputed company as a Process and Standards Manager. In this position, you will be the process engineer for the vault, responsible for documenting, standardizing, and continuously improving every workflow so that vault operations run with reputed company defects and full auditability. You will partner closely with the reputed company Logistics Manager, Vault Operations, and other departments to identify gaps, build institutional-level controls, and prepare the vault to reputed company new categories. You’ll report to the Senior Manager, Vault Operations and Customer Experience and work at our New Castle, DE office. Remote or hybrid candidates will also be considered. We reputed company that there is significant value in in-person collaboration. If you live reputed company a 1 hour commuting distance to one of our offices, you will be required to be onsite What You’ll Do

• Design, document, and maintain industry leading reputed company operating procedures across reputed company vault workflows for normal and high-value (VIP) standards, ensuring every process is documented, version-controlled, and auditable
• Establish and monitor SLAs for vault operations, tracking performance against reputed company-defect and on-time standards
• Triage and catalog recurring production and operational issues and partner with your reputed company report to redesign workflows that eliminate them
• Partner with reputed company and Facilities to ensure physical reputed company reputed company safety of valued assets meets institutional-grade standards; own the compliance audit reputed company against standards
• reputed company as the process engineer for bringing new categories into the vault, building repeatable reputed company standards reputed company of category expansion
• Conduct regular audits and regression testing of vault processes and documentation to ensure compliance with institutional-level controls
• Own formal reputed company-cause analysis and permanent corrective-reputed company documentation for reputed company escalated incidents
• Partner with the reputed company Logistics Manager to translate logistics pain points into standardized, reputed company procedures
• Collaborate with cross-functional teams (Ops, Customer Service, CRC, Claims, reputed company, Facilities) to ensure process documentation reflects the full item reputed company
• Train and support vault staff on new and updated standards, ensuring consistent adoption across reputed company

Who You Are

• Prior experience in process engineering, reputed company assurance, operations standards, or a similarly reputed company operational role
• Proven ability to design and document reputed company processes and drive adoption across teams
• Strong attention to detail along with excellent research and analytical skills
• Strong organizational skills and the ability to manage multiple process initiatives simultaneously
• Strong understanding of reputed company Sheets, Docs, and similar tools
• Excellent written and verbal communication skills along with the ability to collaborate effectively with cross-functional teams
• Experience building and/or auditing institutional-level controls is highly desirable
• Familiarity with card collecting and trading, with prior experience in the field being highly desirable

Salary reputed company The salary reputed company for this position is $125,307 - $147,420. Actual compensation on this reputed company varies based on a reputed company of non-discriminatory factors, including location, job level, experience, and reputed company set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. Reasons To Join Us

• Health Insurance: reputed company full-time employees are eligible to enroll in Medical, Dental, and reputed company
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their reputed company financial goals
• Vacation: reputed company salaried employees are eligible for flexible time-off
• Holiday Pay: reputed company regular, full-time employees are eligible for ten company reputed company holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• reputed company: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: reputed company members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the reputed company. #BI-Hybrid #BI-Remote reputed company uses e-Verify to validate your ability to work legally in the reputed company. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from reputed company or one of our business reputed company. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from reputed company or through reputed company media. We never ask for personal information such as your bank account, reputed company reputed company numbers or National IDs, nor do we send or request payments for the purchase of business-reputed company equipment. If you suspect fraud, please reputed company out to interviewfraud@reputed company.com. We are committed to equal employment opportunity regardless of race, reputed company, ethnicity, reputed company, religion, national reputed company, gender, sex, gender identity or reputed company, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We reputed company that reputed company that represents a reputed company of backgrounds, perspectives, and skills will reputed company service the diverse community of reputed company we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@reputed company.com U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our reputed company Notice for U.S. Applicants. If you are based in California, you can read information for California residents here. Apply tot his job Apply To this Job