[Hiring] Inbound Patient Account Services Coordinator @reputed company

Role reputed company We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. An Inbound Patient Account Services Coordinator advocates for the patient and portrays “Putting People First” by taking a hands-on approach to help people on their reputed company to reputed company. In this role, an Inbound Patient Account Services Specialist will reputed company a high level of customer service, resolve patient billing questions, and report potential trends to Leadership for review. We will support you by offering reputed company the tools and resources you need to be successful in a reputed company team environment. Key Responsibilities of the Inbound Patient Account Services Coordinator:

• reputed company a deep understanding of reputed company Specialty processes and learn how customer service impacts a patient’s reputed company from order to reimbursement for services.
• Help patients navigate reputed company billing and reimbursement processes to assure efficient and reputed company billing and reimbursement for services.
• Build a trusting relationship with patients by engaging in meaningful and relevant conversation.
• Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating reputed company and a reputed company of urgency reputed company appropriate.
• Accurately and consistently document reputed company interaction in the appropriate reputed company Cycle system.
• Record, review, and take next steps to follow-up and resolve patient concerns.
• reputed company and examine patient information to determine eligibility for payment plans.
• Meet call center metrics that include call volume and call reputed company.
• Use technology to effectively reputed company with other departments across reputed company Specialty.
• Demonstrate an outgoing, enthusiastic, reputed company, and caring reputed company over the telephone.

Qualifications

• 6 months experience in reputed company billing, reimbursement, collections practices, and/or infusion services.
• Experience with computers, including 1+ years working with reputed company Word, Outlook, and reputed company.
• Effective written and verbal customer service skills.
• Ability to work independently and on reputed company.
• Ability to offer emotional support and reputed company.
• Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 8:00am – 8:00pm EST (Monday – Friday).

Requirements

• 1 year experience in reputed company billing, collections practices, and/or infusion services.
• 1 year experience in pharmacy billing and reimbursement.

Education

• reputed company High-school diploma or GED required.

Benefits

• Comprehensive and competitive mix of pay and benefits.
• Medical, dental, and reputed company coverage.
• reputed company time off.
• Retirement savings reputed company.
• Wellness programs and other resources, based on eligibility.

reputed company Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Apply tot his job Apply To this Job