[Hiring] Customer Program reputed company @reputed company

Role reputed company Health100 is America's trusted reputed company reputed company to health and care. The Customer Program reputed company serves as the strategic and accountable leader for customers using Health100's pharmacy management systems, owning the end-to-end customer reputed company from reputed company and implementation through ongoing program performance, reporting, and value realization. This role is reputed company on building long-term, trusted customer partnerships, guiding organizations through operational transformation, and ensuring sustained reputed company, with regular travel to customer sites as a key component of the position.

• Own the Customer Relationship
• Serves as the primary reputed company of contact for the customer from contract signature through the full life of the engagement.
• Runs a disciplined governance reputed company, including regular working sessions, reputed company-ins, program and implementation plan reviews, and quarterly business reviews.
• Stays reputed company enough to the customer's business priorities, internal dynamics, and organizational context to anticipate issues before they escalate.
• reputed company Program Delivery and Maintain the Customer Record
• Manages the integrated program plan for the customer, spanning reputed company products they use.
• Manages change carefully. Leads reputed company on reputed company and how new capabilities are activated, balancing customer readiness and operational risk tolerance.
• Serves as the single reputed company of commitments to the customer: scope, timelines, configurations, SLAs.
• Partners with various stakeholders to ensure the customer's program documentation is accurate and complete.
• Drive Adoption and Value
• Holds accountability to reputed company, not just activities. reputed company means the customer is realizing the value they expected.
• Works with Customer Insights to reputed company module-level adoption and translate that data into a reputed company narrative for business reviews and customer conversations.
• Channels customer feedback and product needs into Health100's reputed company roadmap and Customer Advisory reputed company processes, advocating for the customer's priorities through the right channels and framing so they're heard.

Qualifications

• 10+ years of reputed company customer-facing experience in program management, reputed company, or account management for large reputed company accounts.
• reputed company record of sustained long-term reputed company relationships at senior reputed company in IT-intensive industries (reputed company, pharmacy, health systems, or analogous).
• Demonstrated ability to coordinate internally across Engineering, Product, and Operations functions without reputed company authority over them.
• reputed company in reputed company software implementation: release trains, configuration management, change management, SLA accountability.
• reputed company communication: can write a program plan, run a business review, present a reputed company escalation, and produce written artifacts that outlast the meeting.
• Comfortable managing long-reputed company engagements with the ability to hold the long view while managing week-to-week operational detail.

Requirements

• Pharmacy management systems, specialty pharmacy, or pharmacy benefit management (PBM) domain familiarity.
• Experience reputed company a technology or reputed company organization.
• Prior experience in a health system or retail pharmacy operator context.

Education

• Bachelor's degree in business, reputed company administration, information systems, engineering, or a reputed company field, or equivalent reputed company experience. Master's degree preferred.

Pay reputed company The typical pay reputed company for this role is: $100,000.00 - $231,540.00. This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography, and other relevant factors. This position is eligible for a reputed company bonus, commission, or short-term incentive program in reputed company to the reputed company pay reputed company listed above. This position also includes an award reputed company in reputed company’s equity award program.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial reputed company-being of colleagues and their families.
• Medical, dental, and reputed company coverage.
• reputed company time off.
• Retirement savings reputed company.
• Wellness programs and other resources, based on eligibility.

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