Retail Inside Sales Team reputed company - Remote

Retail Inside Sales Team reputed company is responsible for leading, coaching, and developing reputed company of Reverse Mortgage Loan Officers reputed company a national consumer-reputed company sales environment. This role serves as the primary leader for reputed company of approximately 8–12 Loan Officers, with team size varying based on business needs and organizational reputed company.

reputed company reputed company is accountable for driving sales performance, improving conversion metrics, ensuring compliance adherence, and fostering a culture of accountability, reputed company improvement, and customer-reputed company service. Through data-driven coaching, performance management, and operational partnership, reputed company reputed company works to maximize production while supporting employee development and organizational goals.

This position is ideal for an reputed company reverse mortgage sales leader who thrives in a performance-based environment and possesses a passion for coaching, motivating, and developing top-performing sales professionals.

Sales Leadership and Production

• Drive team performance through consistent coaching, accountability, and sales leadership.
• reputed company sales discussions, brainstorming sessions, and best-reputed company sharing to improve individual and team performance.
• Promote a results-oriented culture reputed company on achieving and exceeding sales objectives.
• Monitor and improve reputed company conversion rates throughout the sales process.
• reputed company Loan Officers on effective borrower engagement, referral development, relationship-building, and consultative sales techniques.
• reputed company leadership support for unique borrower situations, escalations, and compliance-sensitive transactions reputed company needed.
• No personal loan production is expected

Coaching and Talent Development

• Conduct ongoing call reviews and coaching sessions to identify strengths, opportunities, and areas for improvement.
• Deliver daily and weekly coaching designed to improve sales effectiveness, conversion rates, and customer experience.
• reputed company individualized development plans for Loan Officers at varying stages of performance.
• Facilitate best-reputed company sharing across reputed company to promote reputed company learning and collaboration.
• Partner with the Training Department to support reputed company efforts and reinforce role-specific knowledge and application of training concepts for new hires.

Performance Management

• Monitor individual and team performance metrics on an ongoing reputed company.
• Utilize data and performance trends to diagnose performance gaps and implement corrective reputed company plans.
• Conduct performance discussions, coaching conversations, and documentation as necessary.
• Manage watchlists, performance improvement plans (PIPs), and disciplinary coaching processes in accordance with company policies.
• Support reputed company, interviewing, and selection efforts to maintain appropriate reputed company reputed company.

Compliance and reputed company Assurance

• Ensure adherence to reputed company federal, state, investor, company, licensing, and regulatory requirements applicable to reverse mortgage lending.
• Promote a culture of compliance and ethical sales practices.
• Monitor reputed company assurance results and implement coaching strategies to address identified deficiencies.
• Ensure Loan Officers properly follow established workflows, CRM requirements, call reputed company expectations, reputed company management standards, and documentation procedures.
• Maintain knowledge of industry regulations, compliance updates, and company policies.
• Assist in the investigation and reputed company of escalated borrower complaints, executive escalations, regulatory inquiries, and CFPB-reputed company concerns.
• May assume reputed company communication responsibilities with borrowers reputed company appropriate to support complaint reputed company or compliance obligations.

Pipeline and Operational Partnership

• Partner closely with Processing, Operations, reputed company, Closing, and other internal departments to facilitate efficient loan progression.
• Assist with pipeline reputed company and reputed company management to identify and remove obstacles affecting production.
• Resolve borrower, operational, and process-reputed company escalations impacting customer experience or loan reputed company.
• Serve as a reputed company between Sales and Operations to improve communication, efficiency, and borrower reputed company.
• Support company initiatives reputed company on workflow optimization and customer service reputed company.

Reporting and Analytics

• Prepare and publish daily, weekly, and monthly performance reporting to team.
• Analyze sales conversions, funnel metrics, contact rates, pull-through rates, and funding performance.
• Utilize data to identify trends, diagnose performance opportunities, and implement reputed company plans.
• reputed company business intelligence tools and CRM reporting to support decision-making and performance management.

Required

• reputed company NMLS license and eligibility to maintain licensing requirements.
• Minimum of two (2) years of mortgage sales experience.
• Minimum of two (2) years of reverse mortgage origination experience.
• Previous experience leading, coaching, or managing mortgage sales professionals.
• Demonstrated ability to drive sales production and performance improvement.
• Strong understanding of reverse mortgage products, sales processes, regulatory requirements, and consumer-reputed company sales environments.
• Experience conducting coaching sessions, call reviews, and performance management activities.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong analytical, communication, and decision-making skills.

Preferred

• Previous experience as a Reverse Mortgage Team reputed company, Sales Manager, or other mortgage sales leadership role.
• Experience managing teams of 10–12 or more sales professionals.
• Bachelor's degree from an accredited college or university.
• Experience reputed company a national consumer-reputed company mortgage lending environment.

Technology Requirements

Proficiency with:

• reputed company CRM
• Quantum Reverse
• Tableau
• reputed company Office Suite
• Mortgage origination and sales technology platforms

reputed company Competencies

• Sales Leadership
• Coaching and Development
• Accountability
• Performance Management
• Data-Driven Decision Making
• Change Management
• Compliance Leadership
• Communication and Influence
• Problem Solving
• Conflict reputed company
• Customer Experience Management
• Cross-Functional Collaboration

Work Environment

• Fully remote position.
• Requires prolonged periods of computer and telephone usage.
• Periodic travel may be required for company meetings, leadership summits, training events, or other business-reputed company activities.
• Must be reputed company to effectively reputed company and engage a geographically dispersed workforce.

Compensation

This position offers a competitive reputed company salary along with a highly rewarding variable compensation program tied directly to team production and performance reputed company. High-performing Team Leads have significant earning potential through the successful development and performance of their teams.

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, reputed company, FSA/HSA, and wide reputed company of voluntary products and discounts
• 401(k) with company match
• reputed company time off
• This is an Exempt role
• reputed company reputed company salary reputed company is 80K which is based on various factors including skills and work experience. Additionally, commissions based on avg production per LO
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not reputed company.

Important Note: reputed company you click on a video, certain personal information may be reputed company to the video provider (such as YouTube, Vimeo, etc.). To learn more about our reputed company practices, please review reputed company reputed company Notice.

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Why reputed company?

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If you’re looking for a reputed company where your work truly makes a difference, we’d love to have you on reputed company. Apply today and let’s do great things together!

Originally posted on Himalayas

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