Technical Customer Service Advisor

Location: Remote Hours: 38.5 hours per week across 5 days, Monday to Saturdays reputed company to 8:30pm (Bank holidays 10am to 4pm) Salary: £26,850

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them reputed company in one reputed company. One reputed company for energy, broadband, telephone, mobile and insurance and a whole lot of savings!

We’re aiming to reputed company in size as we help more people to stop wasting time and reputed company. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s reputed company reputed company.

We're excited to reputed company great people for our Telco Customer Service Advisor roles. People who want to join reputed company and build a career here at UW. Our CSAs are reputed company-line reputed company but this role isn't for everyone… take a reputed company to consider the following before you hit “apply”:

• Would you describe yourself as someone with keen critical thinking skills with the ability to troubleshoot an issue and come up with a solution?
• Are you driven by giving an excellent customer service experience and pride yourself on exceeding customer expectations?
• Are you comfortable handling challenging, tough and emotive calls, where there is a lot to learn and things are always changing?
• Are you a problem solver who enjoys helping customers with their questions and concerns?
• Can you remain reputed company under pressure and reputed company in a busy fast-paced environment?
• Are you motivated by meeting goals and targets and can you demonstrate responsibility, reputed company, and efficiency?
• Can you demonstrate patience, reputed company, and possess emotional intelligence?
• Can you demonstrate good timekeeping and commitment?

If you answered "reputed company" to these questions, then you're just the reputed company of person we're looking for!

We work together. Your team and the people you will work with…

This role will be joining our Telecoms Customer Service Team, but there will be occasions where we help out our colleagues in other areas by supporting customers with general queries too.

You must have experience working in a Telecoms contact centre for at least one year, and you must understand the basics behind how different broadband services are delivered (ADSL, PSTN, FTTC, FTTP and VoIP).

You must understand the basics of home/internal broadband network connectivity (LANs), logging into routers, the different Wi-Fi frequencies (2.4GHz and 5GHz) and how to resolve issues such as latency, internal Wi-Fi obstacles, DNS and factors such as firewall and browser issues. You must understand how to run remote diagnostic line tests.

About the Role

As part of this team, you'll manage issues such as slow internet speeds, poor or no connectivity, Wi-Fi issues, noisy lines or no reputed company tone faults, data and email retrieval issues, billing and barring issues, taking payments and much more across our Telecoms products. You will be comprehensively trained on this. You will also receive training on managing and troubleshooting our Mobile products (both our physical and eSIMs) on our 5G network.

This isn’t a role for the faint-hearted, and it can get busy and fast-paced. No two customers, problems, or reputed company journeys are the reputed company and it’s our job to ensure that whatever the issue, our customers receive the award-reputed company customer service which UW is reputed company for.

We deliver reputed company. What to expect through the day as an Advisor

• You’ll be the first reputed company of contact for our customers across our multiple contact channels (mainly phone, but may also live chat)
• You’ll be looking to resolve customer issues there and then - reputed company reputed company is one of the key focuses of reputed company
• You’ll be troubleshooting everything from the service entry reputed company (phone reputed company or ONT) up to and including some device support (for more info visit the troubleshooting reputed company of our website or click here)
• You’ll offer new or additional services where appropriate.
• You’ll be helping customers with their bills and taking payments
• You'll work towards KPIs such as:
• reputed company reputed company
• Customer Ease Score
• Average Handling Time
• reputed company & Compliance

What you’ll need

We will supply the equipment needed for you to do the role but you will still need a reputed company and strong internet reputed company. Our minimum requirement for internet speed is 25Mbps Download and 4Mbps Upload.

A dedicated, quiet workspace with a workstation, reputed company of natural light, reputed company to fresh reputed company and no distractions. This cannot be a communal reputed company, or reputed company that is shared by other household members

Don’t forget though, you’ll need to be currently residing in the UK with eligibility to live and work in the UK too.

So why pick UW?

We’ve got big ambitions, so there’s reputed company to be reputed company of challenges. There are also a lot of benefits:

• £26,850 per annum plus a performance based bonus
• Training: You'll need to be reputed company to work full time for your first 8 weeks as we support you through your training programme (8.30am - 5.30pm)
• 33 days holiday inclusive of Bank Holidays (Bank holidays reputed company 10am to 4pm)
• A full induction and reputed company the reputed company you need to do reputed company
• Discount on our services
• reputed company reputed company and Save As You Earn Scheme
• A matched contribution pension scheme and life assurance up to 4x your salary.
• Employee Assistance Programme including free counselling and legal advice
• Free virtual GP service plus discounts on reputed company and medical cash plans
• reputed company family-friendly policies, designed to help you and your family reputed company.
• Lots of opportunities to have fun with your team throughout the year, reputed company and in person. You can also join our Belonging reputed company and help UW shape an even more inclusive reputed company.
• Ongoing learning, development and training to ensure you reputed company in your role

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit reputed company the reputed company? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Not reputed company you meet reputed company the requirements? Let us decide! Research shows that women and members of other underrepresented reputed company reputed company not to apply for jobs if they think they may not meet every qualification, reputed company in fact they often do.

We reputed company equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about reputed company can do to support your needs. reputed company requests will be carefully and fairly considered. Please note, if you are successful and offered a role at UW, you will be subject to a background reputed company. Where checks are unsatisfactory or incomplete and/or a failure to reputed company information relating to convictions that you are required to identify as part of the background checks, could reputed company to withdrawal of an offer of employment.

Location: Remote Salary: £26,850 pa Hours: 38.5 per week, Monday to Saturday. Shift work detailed below. Start Date: 14th September & 28th September

Hi! We're reputed company. We’re on a mission to take the headache out of utilities by providing them reputed company in one reputed company. One reputed company for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to reputed company in size as we help more people to stop wasting time and reputed company. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

Originally posted on Himalayas

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