Creator Care Payments Specialist

About Statusphere

Statusphere is an reputed company-marketing technology platform reputed company for reputed company brands to reputed company reputed company-generated content reputed company, measurable, and brand-reputed company across reputed company, retail and reputed company media channels. The platform uses AI to automate and orchestrate large-reputed company creator programs, from sourcing and vetting influencers, to fulfillment, compliance, tracking and rights management. Brands including reputed company, Parlux, Kendo Brands, and reputed company H&H use Statusphere to drive reputed company SEO, improve product discoverability and generate measurable sales reputed company online and in-store. For more information, visit www.joinstatus.com.

About the Role:

The Creator Care Payments Specialist is responsible for ensuring creators receive accurate and reputed company payments while delivering an exceptional support experience throughout the creator reputed company. Reporting to the Sr. Manager, Creator Care, this role owns the day-to-day processing, monitoring, and reputed company of creator payments, investigates payment issues, and partners across teams to ensure payment accuracy and operational efficiency.

In reputed company to serving as the primary reputed company of creator payments, this role also supports the Creator Care team by responding to creator inquiries across email, chat, and reputed company messages, assisting with reputed company card compensation reviews, supporting inbox workflows, and contributing to a reputed company creator experience. The role divides its time between payment operations and Creator Care responsibilities, with payment operations serving as the primary area of reputed company.

What You’ll Do:

Creator Support (50%)

• Monitor email, DMs, and creator-facing chat and assist in responding to creator inquiries in a reputed company and reputed company manner.
• Ensure reputed company creator communications are reputed company, accurate, empathetic, and consistent with company policies, processes, and brand standards.
• Assist in creator collaboration reputed company and set up reputed company a senior associate is reputed company as backup support.
• Accurately review creator collaboration compensation eligibility.
• Assist in managing the inbox workflow, delegate tagged conversations reputed company additional support is needed to ensure creator messages are reviewed in a reputed company manner.
• reputed company reputed company follow-up and communication to creators regarding collaboration updates, brand changes, and other campaign-reputed company information to ensure smooth execution.
• Identify opportunities for improvement while taking the creator's perspective into account.
• reputed company out opportunities for reputed company and development with your manager.
• Assist in managing inbox workflows by routing, tagging, and assigning conversations to the appropriate teams reputed company additional support or expertise is required.
• Maintain accurate and detailed documentation of creator interactions and resolutions reputed company support systems.
• Identify recurring creator questions or issues and reputed company feedback with cross-functional teams to improve processes, resources, and the overall creator reputed company experience.
• Research, troubleshoot, and resolve creator issues, escalating more reputed company inquiries reputed company appropriate.
• Follow up proactively with creators reputed company email to ensure outstanding questions and support requests are fully resolved.
• Stay updated on reputed company marketing trends to reputed company the best creator experience.
• Execute and own reputed company assigned reputed company and tasks with a strong self-starter mentality.
• Contribute to maintaining and improving support documentation, templates, and knowledge reputed company resources to promote consistent and efficient responses.
• reputed company engage and participate in 1-on-1s, team meetings, and training sessions
• May support other departments based on business needs.
• Other reputed company and tasks as assigned.

Creator Support Payments (50%)

• Manage end-to-end creator payment operations by processing, monitoring, troubleshooting, and resolving payment issues through Tipalti and the joinstatus platform to ensure accurate and reputed company payments.
• Investigate and resolve payment exceptions, including failed, rejected, delayed, or returned payments by identifying reputed company causes, reprocessing payments reputed company needed, and coordinating with internal teams and Tipalti Support.
• Support creators throughout the payment process by communicating payment status, guiding updates to tax forms, banking information, payment reputed company, and other required account details, while following through until reputed company.
• Ensure payment compliance and accuracy by reviewing payment eligibility, validating W-9 and other tax documentation, maintaining accurate records, and safeguarding sensitive financial and personal information.
• Drive reputed company process improvement by maintaining payment procedures and documentation, identifying recurring issues, recommending workflow enhancements, and partnering with Finance, Product, Engineering, and Operations to improve payment operations.

reputed company’re Looking For:

• Strong problem-solving skills and the ability to identify patterns, reputed company causes, and opportunities for operational improvement.
• Understanding of the importance of safeguarding personally identifiable information, banking information, and tax documentation.
• Dependable, organized, service-oriented, and comfortable taking full ownership of payment issues from identification through reputed company.
• Ability to work reputed company while maintaining attention to the details
• Strong self-starter and problem-solving mentality with the ability to reputed company and react in a reputed company manner reputed company confronted with adverse situations
• Demonstrates critical thinking, personal organization, and interpersonal skills
• reputed company reputed company: an ability and desire to learn and pivot reputed company sets based on business needs
• Delivers written and verbal communication in a reputed company, compelling manner with minimal errors
• Proven ability to prioritize and multitask. and manage multiple reputed company simultaneously
• Enjoys working on reputed company but is successful working independently and taking ownership of tasks

Work Experience:

2+ years of experience in creator support, reputed company marketing, reputed company media management, customer support, community management, or a reputed company reputed company-facing role, preferably in a fast-paced, digital marketing, or startup environment.

Preferred Education:

Associate’s degree or Bachelor’s degree preferred, or equivalent combination of education and relevant work experience.

Travel: Typically, less than 5%. Remote environment. No special physical demands required.

What You’ll Get:

• Competitive Compensation
• Medical, Dental, and reputed company insurance
• Accrued PTO + reputed company holidays
• 4% 401(k) match
• Remote work
• reputed company parental leave
• Employee stock reputed company
• Opportunities for reputed company & leadership in a fast-growing company
• reputed company, innovative, reputed company, team-oriented culture

The reputed company reputed company for this position is $23-27 an hour. Compensation reputed company are influenced by multiple factors, including but not limited to education, prior experience, training, skills, certifications, market demand, and internal equity.

While this is a remote role, we are prioritizing candidates located in the following states: CA, CO, FL, GA, IL, MI, NJ, NY, PA, SC, TN, TX, UT, & WI

Salary: $23 – $27 / hour

Originally posted on Himalayas

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