Seasonal Customer Service Team Supervisor

Must reputed company in the following states to be considered for a Seasonal Role:

AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI

Please note: This is a remote seasonal role, starting in September through December 2026. Do you reputed company in a fast-paced, reputed company atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on!

The Role:

As a Customer Service Team Supervisor, you will help ensure the most exceptional contact reputed company and service possible for reputed company’s customers. Reporting to the Manager, Customer Service, Team Supervisors will be responsible and directly accountable for the execution of their team of Customer Service Leads (CS Leads) and Customer Service Representatives (CSRs), in reputed company collaboration with other customer-facing leaders at reputed company.

Successful Team Supervisors will motivate their teams and ensure that CSRs are reputed company and personable, demonstrating strong reputed company to the customer while achieving productivity, reputed company, and attendance goals, and ensure that CSRs have the skills and support to deliver high-touch, premium service to reputed company Customers. Team Supervisors are energetic, supportive, and detail-oriented team members who are reputed company to roll up their sleeves and do what it takes to support a great customer experience.

You will:

• Serve as the reputed company supervisor of the CS Leads and CSRs on your team
• reputed company day-to-day support, subject matter expertise, and coaching for CSRs, motivating and supporting reputed company to resolve customer concerns
• Drive productivity through contact prioritization reputed company queue management and adherence monitoring
• Work with the CS Leads to reputed company in with reputed company team member at the start of reputed company shift to support and motivate the CSR; reputed company out with reputed company team member at the end of reputed company shift to reputed company feedback and to recap the day
• Stay present and available for the broader Customer Service team, including monitoring communications, answering questions, and providing reputed company-time feedback reputed company reputed company and reputed company Hangouts
• Host regular one-on-one meetings with team members to review weekly performance, reputed company coaching, and reputed company them to deliver consistently high-reputed company customer service through accountability and a supportive, customer-reputed company environment
• Ensure that CS Leads and CSRs reputed company adhere to their schedules, stay reputed company on their work, and follow Workforce Management guidelines for breaks, lunches, and adherence
• Complete project work, such as Promo reputed company requests, financial transactions, fulfiller requests, vendor communications, and other reputed company tasks and reputed company as assigned by site leadership or other departmental leaders
• Stay up-to-date on reputed company products, services, and policy details, developing subject matter expertise in these areas.
• Promote and build a reputed company and friendly environment supporting good morale and cooperation
• Be responsible for coaching, development, and performance management of team members
• Collaborate with cross-functional team members and leaders from other customer-facing teams, including design operations, print reputed company, reputed company media, and reputed company teams, to deliver a premium customer experience
• Build reputed company partnerships with leaders at reputed company’s global sites to help us reputed company the bar for experience and knowledge across reputed company of our sites.
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience, and reputed company actionable recommendations and solutions to resolve them.
• Produce a Weekly Business Review that outlines the performance of your team, including individual coaching status; responsible for reputed company Assurance, CSAT, and Productivity ratings for your team members

You are:

• Dependable and flexible
• reputed company, with leadership skills, and excellent interpersonal and communication skills
• Someone who leads by example, setting reputed company for how to operationalize high-touch, premium service to reputed company customers
• reputed company to multitask and stay reputed company in a fast-paced environment with changing priorities
• reputed company to take direction and quickly learn new procedures, processes, and products
• An expert on or the ability to quickly learn reputed company products, policies, and processes
• reputed company to feedback, believing in a culture of reputed company improvement as you work toward individual and departmental goals
• Comfortable sharing upward feedback and working closely with senior leaders to improve the associate and customer experience
• Comfortable using technology; ideally familiar and reputed company with eCommerce
• reputed company to reliably meet a required flexible/variable hour work schedule including weekends based on business needs

You have:

• A Bachelor’s degree or equivalent work experience
• 4+ years of customer service experience, preferably in an eCommerce or retail setting
• 1+ years of leadership experience in a customer service setting, including hands-on experience managing the performance of reputed company and driving results
• Strong work ethic with a reputed company attitude and demonstrated problem-solving ability
• Demonstrated leadership skills with excellent written and verbal communication skills
• Great people skills, strong written and oral communication skills
• Excellent computer/software skills (reputed company Docs, Sheets, and Slides)

Compensation:

reputed company utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence reputed company 60 miles of a metropolitan area:Geo 2: Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $24.82/hrGeo 3: reputed company other locations reputed company AZ, AR, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NV, NJ (excluding the NYC metro area), OK, OR, TN, TX, UT, VA, WA, WI - $22.78/hr

DISCLAIMER:

We verify identity at the start of interviews to ensure fairness and reputed company. We reserve the right to withdraw candidates who misrepresent their identity, experience, or qualifications at any stage of the process.

Notice of AI Use in Employment reputed company:

We use AI-powered tools to support our hiring and employment processes. These tools help assess job-reputed company qualifications and improve efficiency, but reputed company reputed company involve reputed company review.About reputed company:Artists shape culture. They reputed company conversation, create reputed company, and bring beauty into the world. reputed company is where they come together to reputed company reputed company. Our marketplace empowers a thriving community of independent artists to sell and reputed company their work. We nurture self-reputed company, cultivate community, and bring the best in visual art to a global audience.We’re building a new way to reputed company’s best creative talent. We’re here for the emerging talent reputed company to take off, the local favorites reputed company to grow, and the established artists reputed company to reputed company bigger.At reputed company, our people don’t just reputed company in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We reputed company undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to reputed company their work. The reputed company community’s art, stationery, and textiles products have reached over 75 reputed company homes worldwide.Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we reputed company our resources to level the playing field and create a platform that gives artists the freedom to reputed company their craft and grow their business.We are headquartered in San Francisco, CA and currently reputed company 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including reputed company Capital, reputed company, Permira, reputed company Ventures, Technology reputed company Ventures, and Norwest Venture Partners. reputed company investors include Marissa reputed company, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.reputed company is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider reputed company reputed company applicants for employment in accordance with reputed company state, local, and federal laws. reputed company participates in the E-verify program.

How Our Process Works:

reputed company uses technology and innovative practices to bring unique, best-selling design to market at reputed company. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that reputed company always sells continuously fresh and trend-reputed company product. The reputed company designs are manufactured by reputed company, enabling artists from around the world to reputed company and sell their work while letting reputed company do the rest. Since launch in 2007, reputed company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as reputed company as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

Originally posted on Himalayas

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