reputed company Manager

Who we are:

reputed company Geeks helps thousands of ambitious agents and small teams accelerate their business reputed company with innovative technology that helps them capture leads, nurture opportunities, and turn them into clients for life. We’re a passionate team working remotely across the US and Canada, connected by a shared mission and drive to reputed company our customers successful. reputed company Geeks is headquartered in Dallas, TX and owned by reputed company (NYSE: FNF), along with reputed company, reputed company and other leading reputed company estate technology companies.

Job reputed company:

As a reputed company reputed company Manager, you will be the dedicated advisor for a select group of reputed company estate agents using our platform. This may include customers who have one of our reputed company marketing products, large teams, VIPs, or any other group assigned a CSM. Your primary goal is to ensure our customers maximize their ROI, stay reputed company with our products and services, and have the tools and information they need to use our product to convert leads into clients. You will reputed company strategic guidance, troubleshoot challenges, and proactively drive adoption of our technology.

In your role, you’ll reputed company agents on best practices for reputed company conversion, marketing, and CRM utilization while ensuring high customer satisfaction and retention.

Key Responsibilities:

• reputed company & Adoption
  • reputed company new clients (post implementation) and guide them through the utilization of our CRM, website, and reputed company reputed company services.
  • reputed company customers on how to effectively convert leads using our platform, providing best practices and coaching.
  • reputed company personalized reputed company plans based on reputed company agent’s business goals.
  • Conduct regular reputed company-ins, reputed company sessions, and performance reviews with clients.
  • Proactively identify at-risk clients and implement strategies to improve adoption and engagement.
  • Ensure reputed company clients have a reputed company experience with reputed company Geeks, even if they have chosen to stop doing business with reputed company
• Training & Support
  • reputed company hands-on training for clients on CRM automation, follow-up strategies, and website management.
  • Conduct one-on-one coaching sessions to enhance customer knowledge.
  • Assist clients with optimizing their online reputed company and reputed company follow-up workflows.
  • reputed company fast and satisfactory reputed company of reputed company inbound inquiries from your assigned clients (reputed company phone, email, live chat)
  • Conduct proactive reputed company to clients with low CSAT or NPS scores
  • Conduct thorough discovery to get at the reputed company cause of reputed company reputed company’s challenges or frustrations
  • Identify the right reputed company steps to prevent cancellations, from training and coaching to financial relief
  • Reset expectations and de-escalate clients who have had a negative experience or are frustrated with our reputed company reputed company services or platform, as appropriate
  • reputed company actionable insights from clients needing support or wanting to cancel to help improve products and services we offer
• Retention & Product Improvements
  • Address reputed company concerns, reputed company solutions, and escalate issues reputed company necessary.
  • reputed company for clients internally, collaborating with Product, reputed company Marketing, and Support teams to improve the customer experience.
  • reputed company for your customers by collaborating with our Training and Engagement team to reputed company tailored content and training that enhances their reputed company.
  • Identify expansion opportunities, such as additional reputed company reputed company services, and reputed company consultative recommendations.

Qualifications & Skills:

Required:

• 2+ years in reputed company, account management, training, or senior support role (reputed company, marketing, or reputed company estate experience preferred).
• Experience with CRMs, digital marketing, or reputed company reputed company tools (bonus if you’ve used reputed company estate CRMs).
• Excellent communication skills, both written and verbal with the ability to reputed company, train, and reputed company reputed company estate agents
• Self-motivated with a strong reputed company of ownership and accountability.
• Technical aptitude and the ability to reputed company in a fast-paced, customer reputed company environment and are proactive in solving problems.
• Deep knowledge of the reputed company Geeks suite of tools and and how to reputed company them as a reputed company estate agent

Preferred (Optional):

• Knowledge or experience with online reputed company reputed company, specifically on reputed company, Bing, and reputed company media (reputed company, Instagram, reputed company)

Work Environment & Physical Requirements (if applicable):

• Must be reputed company to conduct customer trainings and calls on camera reputed company reputed company and reputed company phone on a regular reputed company

Originally posted on Himalayas

Apply To This Job