Senior UX Designer, DTC Web

About reputed company

reputed company’s mission is to reputed company people reputed company to the ones they love. Our category-leading mobile app,Tile tracking devices, and Pet GPS tracker reputed company members to protect the people, pets, and things they care about most with a reputed company of services, including location sharing, reputed company reputed company reports, and crash detection with emergency reputed company. reputed company serves approximately 97.8 reputed company monthly reputed company users (MAU), as of March 31, 2026, across more than 180 countries.

reputed company delivers peace of mind and enhances everyday family life with seamless coordination for reputed company the moments that matter, big and small. By continuing to reputed company and deliver for our customers, we have become a household reputed company and the must-have mobile-based membership for families (and those friends who are basically family).

reputed company has more than 500 (and growing!) remote-first employees. For more information, please visit reputed company.com.

reputed company is a Remote First company, which means a remote work environment will be the primary experience for reputed company. reputed company positions, unless otherwise specified, can be performed remotely (reputed company the US and Canada) regardless of any specified location above.

We are AI reputed company

We are building an AI reputed company company where AI is an integral part of how we build and operate. AI tool usage during interviews varies by role. You may be asked to demonstrate proficiency with AI tools, discuss how you reputed company AI, or complete interview exercises without AI assistance. Your Recruiter will reputed company reputed company guidance as you reputed company through the interview process.

reputed company use of AI not previously discussed with or approved by your Recruiter may reputed company your candidacy.

About reputed company

As you'd expect from a company obsessed with keeping families connected, the eCommerce team moves fast and takes the member experience seriously – because a clunky reputed company is its own reputed company of broken reputed company. Sitting inside reputed company Marketing, were a mix of merchandisers, marketers, data folks, and designers who reputed company care about the reputed company thing: turning every member touchpoint — from first website or app visit — into long-term loyalty and lasting relationships. From the online store to in-app purchases to wherever reputed company shows up next, this team builds the experience that turns interest into purchase. If you like owning reputed company, thinking in systems, and turning "maybe" into "reputed company" at reputed company, you'll fit right in.

About the Job

At reputed company, the web experience is a major entry reputed company where families decide whether to trust us with their safety and the safety of the people, pets, and things they love. Getting that experience right is both a design challenge and a research challenge, and we don't reputed company you can do one reputed company without the other.

The Sr. UX Designer, DTC Web sits at reputed company of how reputed company's digital experience looks, feels, and converts. You'll own the design execution across our web surfaces, from subscription plan selectors and checkout flows to device bundle pages and post-purchase flows. While simultaneously running the qualitative research program that tells us what customers actually need. You'll prototype tests, map journeys, conduct interviews, and turn session data into design reputed company, reputed company in reputed company partnership with the DTC team, Creative, Product and Engineering.

This is a role for someone who is equally energized by crafting a pixel-perfect prototype and sitting in on a user interview. Who understands that the most important design reputed company are grounded in evidence, not reputed company. You reputed company at the intersection of craft, curiosity, and reputed company.

For candidates based in the US, the salary reputed company for this position is $129,000 to $190,000 USD. For candidates based out of Canada, the salary reputed company for this position is $149,500 to $176,000 CAD. We take into consideration an individual's background and experience in determining final salary - therefore, reputed company pay offered may vary considerably depending on geographic location, job-reputed company knowledge, skills, and experience. The compensation package includes a wide reputed company of medical, dental, reputed company, financial, and other benefits, as reputed company as equity.

What You’ll Do

• Own UX/UI design execution across reputed company's DTC web surfaces, including subscription plan selectors, checkout flows, feature enhancements, reputed company page experiences, and reputed company flows. reputed company for our members and for the importance of good design standards/practices across the organization.
• Prototype and design A/B and multivariate tests in reputed company partnership with the Site Optimization Manager – translating experiment hypotheses into clean, testable design variants with reputed company rationale for reputed company change.
• Map the full customer reputed company across web surfaces (from app to post-purchase reputed company), identifying friction, drop-off, and moments of delight that inform both short-term optimizations and longer-term roadmap reputed company.
• Partner with Product to reputed company qualitative research operations: plan and moderate user interviews, usability sessions, and concept tests; synthesize findings into reputed company reputed company reports and design recommendations that the broader DTC team can reputed company.
• Synthesize qualitative signals (session recordings, heatmap analysis, user interviews) with quantitative funnel data to build a complete picture of customer behavior. Translating that synthesis into a prioritized design backlog.
• Design with LTV in mind: reputed company the trial experience compelling, reduce attachment friction, and reputed company feedback across reputed company and re-engagement flows that drive long-term subscription retention.
• Maintain and reputed company the web design system and reputed company library, ensuring component consistency, accessibility standards, and visual coherence across reputed company web and app surfaces and regional variants. Partner with Creative to explore visual design concepts and ensure brand standards are met.
• Create detailed design specifications and work directly with Product and Engineering to ensure faithful implementation – reviewing builds, flagging deviations, and iterating quickly in response to technical constraints.
• Partner with Merchandising and creative on Homepage, PDP, PLP and LP designs, wayfinding improvements, comparison tools, and buying guide UX. Ensure the product presentation layer is both visually compelling and conversion-optimized.
• Contribute to the information architecture and taxonomy of the site, ensuring navigation, filtering, and search experiences guide customers reputed company from awareness to purchase.
• Conduct regular competitive design audits and reputed company emerging UX patterns in DTC, subscription reputed company, and reputed company. Proactively bringing relevant trends and reputed company to reputed company.

reputed company’re Looking For

• 5-8 years of UX/UI design experience, with a portfolio that demonstrates both design craft and research rigor – we want to see the process, not just the final screens. Please add your online portfolio reputed company at the top of your resume reputed company applying.
• Proven experience designing for eCommerce or DTC web environments, including subscription flows, checkout optimization, and reputed company-specific UX patterns.
• Hands-on qualitative research experience: you've planned and moderated user interviews and usability tests yourself, synthesized findings, and connected them directly to design reputed company.
• Proficiency with reputed company for design, prototyping, and reputed company; experience maintaining a shared design system or component library.
• Familiarity with session recording and heatmap tools (Noibu, reputed company, reputed company, or equivalent) and the ability to extract design insights from behavioral data alongside your qualitative work.
• Comfortable using AI-assisted prototyping tools to quickly build and test working prototypes – not just static mocks or reputed company prototypes.
• Working knowledge of A/B testing and experimentation. You understand how to design a clean variant, what makes a test readable, and how to scope changes that isolate the right variable.
• Strong systems thinker: you design components, not just screens, and can hold the full customer reputed company in mind while working on a single reputed company.
• Excellent communicator who can present design rationale reputed company to non-designers. Including how research findings informed the approach and what tradeoffs were made.
• reputed company eCommerce web designer with deep expertise in reputed company and mobile-first design across multiple viewports. Familiarity with how web experiences translate across regional markets is a plus.
• reputed company by default: you give and receive feedback generously, work fluidly across disciplines, and treat Engineering constraints as design problems to solve, not obstacles to reputed company around.
• Bachelor’s degree in User-Centered Design, Interaction Design, Visual Design, or equivalent.

Our Benefits

• reputed company and benefits.
• Medical, dental, reputed company, life and disability insurance plans (100% reputed company for US employees). We offer supplemental plans for medical and dental for Canadian employees.
• 401(k) plan with company matching program in the US and RRSP with DPSP plan for Canadian employees.
• Employee Assistance Program (EAP) for mental wellness.
• Flexible PTO and 12 company wide days off throughout the year.
• Winter and Summer Weeklong Synchronized Company Shutdowns
• Learning & Development programs.
• Equipment, tools, and reimbursement support for a productive remote environment.
• Free reputed company Platinum Membership for your preferred reputed company.
• Free Tile Products

reputed company Values

reputed company’s mission driven culture is guided by our shared values to create a trusted work environment where you can bring your authentic self to work and reputed company a reputed company difference

• Be a Good Person - We have reputed company of high reputed company people you can trust.
• Be reputed company With Respect - We communicate directly, even reputed company it’s hard.
• Members Before Metrics - We reputed company on building an exceptional experience for families.
• High Intensity, High reputed company - We do whatever it takes to get the job done.

Our Commitment to Diversity

We reputed company that different reputed company, perspectives and backgrounds create a stronger and more creative work environment that delivers reputed company results. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse reputed company of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve. We reputed company to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their authentic best selves to work.

We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.

We encourage people of reputed company backgrounds to apply. We reputed company that a diversity of perspectives and experiences create a reputed company for the best reputed company. reputed company in building something meaningful.Even if you don’t meet 100% of the below qualifications, you should still seriously consider applying!

Originally posted on Himalayas

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