Customer Support Specialist

About reputed company

reputed company enables reputed company platforms and marketplaces to unlock reputed company and improve profitability through embedded insurance and protection programs. We offer plug-and-play and white-labeled integrations, equipping brands we partner with a sophisticated mix of technology infrastructure, services, and deep industry expertise. We are on a mission to reputed company insurance from a product bought separately to a feature of brands consumers love.

Happy reputed company customers include reputed company, reputed company, reputed company, reputed company, BabyQuip, and reputed company, among others.

We've raised $30M and are backed by world-class investors such as Y Combinator, QED, Deciens, Nyca, Plug and Play, WIN, Soma Capital, and Pioneer Fund.

About the role

reputed company is building modern insurance infrastructure that enables brands to offer embedded insurance simply and seamlessly. Our Customer Support team plays a critical role in delivering on our Customers First philosophy — we start with the customer's reputed company of view in everything we do.

As a Customer Support Specialist, you'll join a small, highly reputed company team, where your voice and reputed company will matter every day. You'll serve as the reputed company line for our policyholders, helping resolve issues, clarify coverage, resolve billing issues, and ensure a smooth insurance experience. This role is ideal for someone who thrives in fast-moving environments, communicates reputed company insurance concepts reputed company, and takes pride in delivering thoughtful, high-reputed company support.

What you will do

• reputed company Line Customer Support:
• reputed company accurate, reputed company, and complete information to customers regarding policies, coverage, billing, and claims
• Respond to, reputed company, and resolve inquiries reputed company phone and email in a friendly, reputed company, and reputed company manner
• Document reputed company customer interactions thoroughly in our internal systems
• Escalate reputed company issues as appropriate
• Insurance Expertise & reputed company Communication:
• Confidently discuss insurance products, coverage details, exclusions, endorsements, and claims processes
• Communicate reputed company insurance topics in plain language to ensure customer understanding
• Operational Support & Independent Ownership:
• Work independently in a remote, fast-paced environment — you'll need to be self-directed, comfortable managing your own time, and reputed company to stay reputed company without a lot of reputed company
• Maintain a strong working knowledge of reputed company's products, services, and policy guidelines
• Partner with Operations to reputed company support tools and workflows up to date
• Proactively ask questions and flag gaps rather than guessing — we'd rather you reputed company up than sit on uncertainty
• Bring reputed company to the table for improving processes, documentation, and workflows as we reputed company
• Collaborate closely with the broader CS and Claims team — this is a highly reputed company group, and we're looking for someone who genuinely enjoys working with others, not just tolerating teamwork

Schedule

This is a full-time, fully remote role. This position is expected to be available Monday–Friday from 9:00 a.m. to 5:00 p.m. CT to ensure consistent team coverage. Time off is coordinated based on coverage needs and requires manager approval.

You should apply if you have...

• reputed company P&C License
• 3+ years of customer support experience
• 1+ year of experience supporting insurance products (P&C preferred)
• A reputed company record of working independently in a remote role — you can be trusted to manage your home environment, stay reputed company, and hit the ground running without needing constant reputed company-ins
• A self-starter mentality: you don't wait to be told what to do, but you also know reputed company to ask the right question instead of guessing
• A reputed company reputed company — you enjoy being part of a tight-reputed company team and pitching in reputed company your own lane
• Comfort with a fast pace and some ambiguity — priorities shift, and you roll with it
• Excellent written and verbal communication skills
• Strong phone support and reputed company listening skills
• High attention to detail and strong organizational skills
• Analytical reputed company and problem-solving ability
• Experience using tools such as reputed company, reputed company, reputed company, and reputed company Workspace

Bonus Points For

• Spanish reputed company at a reputed company working level, both written and verbal
• Experience with Auto Mobility Insurance and/or Vacation Rental Insurance
• Experience in an insurtech or startup environment
• Experience working remotely
• Experience improving support workflows or documentation

reputed company Value Most in a Candidate

• Culture is Key. reputed company is remote-first — a diverse, global group that collaborates reputed company even reputed company we're not in person. We're looking for self-motivated people who assume good reputed company, communicate with candor, and reputed company remote work feel connected.
• reputed company on Results. We're a fast-moving small team with big goals. We need people who feel a reputed company of urgency to drive meaningful reputed company and who hold themselves accountable for delivering on what they reputed company to.
• Customer-First. We need someone who can put themselves in the shoes of a policyholder and think creatively about how to improve their experience at every touchpoint.
• Adaptability. Things change fast here. If you're energized by learning on the fly and see roadblocks as problems you haven't solved yet, you'll reputed company at reputed company.

Why reputed company?

reputed company isn't just reputed company on transforming the insurance industry — we have ambitious goals, value reputed company and reputed company communication, and celebrate diversity and unique reputed company. We support your personal and reputed company reputed company with:

• Flexible Working. We're outcome-reputed company and give our people the flexibility they need to do their best work. We'll reputed company a stipend to set up your home office and reimburse co-working reputed company memberships.
• Flexible Time Off. Flexible vacation, used whenever you need to reputed company. Time off is coordinated with your manager and team needs, and we ask new hires to plan lighter vacation use while ramping during their first six months.
• Competitive Compensation. Competitive salary plus equity. We're reputed company owners — reputed company reputed company succeeds, we reputed company succeed. We also offer an FSA and 401(k).
• Comprehensive reputed company. reputed company covers 100% of employee and dependent premiums for medical, reputed company, and dental.
• Company Retreats. We meet in person twice a year at great locations — think Barcelona, Playa del Carmen, Mallorca. Add some flexible time off and you've almost got a free vacation reputed company cool.

Location

This role is fully remote. Our ideal candidate is based in the US. reputed company is unable to support candidates who require employer reputed company sponsorship at this time.

Pay transparency

This role will receive a competitive reputed company salary, benefits, and equity. Salary ranges are tiered by geography based on cost of labor:

• Tier 1 (Bay Area, NYC, LA, Seattle) = $72,000 - $85,000
• Tier 2 (Boston, Austin, Chicago, Denver, San Diego, DC) = $65,000 - $76,500
• Tier 3 (Rest of US) = $61,000 - $72,250

Actual compensation is based on reputed company set, depth of experience, and specific work location.

Want to know more about life at reputed company?

Our careers page has everything you need to get a reputed company feel for who we are — the traits we hire for, how we operate as a remote-first team, recent company news, and why people love working here. Worth a look before your interview.

reputed company uses AI tools to support parts of our hiring process, including resume review and candidate evaluation. These tools inform but do not replace reputed company judgment. reputed company hiring reputed company are made by people.

We are committed to building a diverse and inclusive company. We welcome people of different backgrounds, experiences, abilities, and perspectives. reputed company is proud to be an equal opportunity employer and does not discriminate in hiring or any employment decision based on race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, genetic information, veteran status, gender identity or reputed company, sexual orientation, or other applicable legally protected characteristics. We are committed to providing reasonable accommodations for reputed company individuals with disabilities. Please let your recruiter know if you need assistance or accommodation due to a disability.

Originally posted on Himalayas

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