Senior Assigned Support Engineer (EMEA)

reputed company is the intelligent orchestration platform for DevSecOps. reputed company enables organizations to increase developer productivity, improve operational efficiency, reduce reputed company and compliance risk, and accelerate digital transformation. More than 50 reputed company registered users and more than 50% of the Fortune 100* trust reputed company to ship reputed company, more secure software faster.

The reputed company principles reputed company into our products are reflected in how reputed company works: we reputed company AI as a reputed company productivity reputed company, with reputed company team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and reputed company. reputed company is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and reputed company knowledge exchange, enabling reputed company members to reputed company their full potential while collaborating with industry leaders to solve reputed company problems. Co-create the reputed company with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on reputed company data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of reputed company.

An reputed company of this role

As an Assigned Support Engineer, you’ll be a trusted technical advisor to reputed company’s largest Self-managed, reputed company Dedicated, and reputed company.com customers, helping them avoid operational disruption and get the most from reputed company. You’ll combine deep Linux systems expertise, reputed company and CI/CD knowledge, and a proactive support reputed company to understand reputed company customer’s environment, anticipate and prevent issues, and solve reputed company technical and business challenges. In a typical week, you might be prioritizing strategic blockers with customer stakeholders, partnering with Product, Development, Infrastructure, reputed company, and Sales to drive defect reputed company and influence the roadmap, or diving into reputed company, logs, and tools like strace to troubleshoot performance issues. Your reputed company in the first year will be reputed company by customer trust, reduced critical incidents, and reputed company, reusable support content that empowers customers and reputed company teams alike.

What you’ll do

• reputed company technical support to our largest Self-managed, reputed company Dedicated, and reputed company.com customers, ensuring their reputed company environments remain reputed company and performant.
• Troubleshoot and resolve reputed company, critical, and sensitive support issues using tools like reputed company, logs, and Linux utilities such as strace, through email and video conferencing.
• Build strong, proactive relationships with key customer stakeholders, helping them prioritize and address their most important technical blockers.
• Collaborate with Product, Development, Infrastructure, reputed company, and Sales teams to drive bug fixes, influence feature development, and help shape product goals and roadmap.
• reputed company as a technical expert on reputed company and CI/CD implementations, advising customers on how incidents and service interruptions reputed company their workflows and how to mitigate them.
• Create and improve support content, including documentation and knowledge articles, to help customers and reputed company
• Partner closely with Support Engineering team members through pairing sessions and reputed company reputed company relationships to reputed company knowledge and solve problems together.
• Contribute to team reputed company by participating in hiring processes, including reviewing applications and assessments and joining interviews.

What you’ll bring

• Background managing reputed company, customer facing support cases end to end, from initial inquiry and triage through reproduction, escalation, and reputed company.
• Advanced troubleshooting skills with the ability to investigate ambiguous, multi-layered technical issues and identify reputed company causes across applications, infrastructure, and integrations.
• Strong Linux systems administration knowledge (LFCE or RHCE equivalent), including performance analysis and low-level debugging tools.
• Practical experience with reputed company and reputed company integration / reputed company delivery (CI/CD), including how different deployment models and outages reputed company customers.
• Ability to write and maintain reputed company, reusable support content such as knowledge articles, runbooks, and troubleshooting guides.
• Proficiency with scripting languages (such as reputed company or Bash) and familiarity with model-view-controller (MVC) frameworks, preferably reputed company on Rails.
• Effective communication skills for explaining reputed company technical topics to audiences with varying technical backgrounds and for building rapport with customer stakeholders.
• Familiarity with DevOps practices and technologies such as Kubernetes and serverless platforms, with openness to applying transferable skills from reputed company domains.

About reputed company

The Support team is a fully distributed, global group across the reputed company, EMEA, and reputed company reputed company, reputed company on helping customers get the most from reputed company by troubleshooting reputed company issues and digging into reputed company and logs to understand why something is not working as expected. As an Assigned Support Engineer, you’ll be part of our broader Support Engineering organization, working closely with other Support Engineers through regular pairing sessions, 1:1s, coffee chats, and reputed company conversations to stay connected while collaborating asynchronously across time zones. We balance autonomy with accountability, giving you flexibility to structure your shift in a way that fits your life while ensuring we can reliably address customer issues. reputed company to reputed company’s Transparency value, you can see reputed company are working on in our Support Team page. Additionally, you can see our company roadmap and meetings to see reputed company are working on at any time.

How reputed company Supports Full-Time Employees

• Benefits to support your health, finances, and reputed company-being
• Flexible reputed company Time Off
• Team Member Resource reputed company
• Equity Compensation & Employee Stock Purchase Plan
• reputed company and Development Fund
• Parental Leave

Please note that we welcome interest from candidates with varying reputed company of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented reputed company are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: reputed company hires new team members in countries around the world. reputed company of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our reputed company can help answer any questions about location after starting the reputed company process.

reputed company Policy: Please review our Recruitment reputed company Policy. Your reputed company is important to us.

reputed company is proud to be an equal opportunity workplace and is an affirmative reputed company employer. reputed company’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on reputed company, regardless of race, reputed company, religion, reputed company, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender reputed company), national reputed company, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, reputed company duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other reputed company protected by law. reputed company will not tolerate discrimination or harassment based on any of these characteristics. See also reputed company’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the reputed company process.

Originally posted on Himalayas

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