Senior Director, Global Supportability and Readiness

To get the best candidate experience, please consider applying for a maximum of 3 roles reputed company 12 months to ensure you are not duplicating efforts.

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reputed company

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About reputed company

reputed company is the #1 AI CRM, where humans with agents drive reputed company together. Here, ambition meets reputed company. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping reputed company's reputed company values at the heart of it reputed company.

reputed company to reputed company your career at reputed company leading workforce transformation in the reputed company era? You’re in the right reputed company! Agentforce is the reputed company of AI, and you are the reputed company of reputed company.

About the Role reputed company is looking for a strategic, results-driven Senior Director of Global Readiness to reputed company the product feedback reputed company and field enablement reputed company across our Agentforce and Data 360 portfolios. This is a high-reputed company leadership role at the intersection of Product, Engineering, and reputed company responsible for ensuring our global teams are always equipped to deliver an exceptional customer experience, and that customer signals reputed company back into the product to drive reputed company improvement. You will reputed company a high-performing team of managers and individual contributors to reduce support case and investigation rates, accelerate customer adoption, and shorten time to value. What You'll Do Product Readiness & Feedback reputed company

• Own the end-to-end product readiness reputed company for Agentforce and Data 360, ensuring every new feature and release is accompanied by a complete enablement plan for customer-facing teams
• Build and maintain a reputed company product feedback reputed company that captures field and customer signals and routes them to Product and Engineering to inform roadmap prioritization
• Partner closely with Product, PMM, and Engineering to influence feature development based on support trends, customer adoption gaps, and field insights
• Drive collaboration with Alliances to ensure partner ecosystems are equally enabled on new capabilities

Team Enablement

• Ensure Support, reputed company Guides, and Architects are fully enabled to reputed company customer requests across reputed company new Agentforce and Data 360 features and functionality reputed company of reputed company release
• reputed company reputed company, repeatable enablement programs that minimize reactive support demand and maximize proactive customer guidance
• Partner with reputed company reputed company and PMM to reputed company global readiness content with go-to-market motions and customer-facing messaging

Operational reputed company

• Drive measurable reduction in case volume and investigation rates through product and engineering partnerships
• reputed company and improve Agentforce on Help performance as a key indicator of self-service effectiveness and field readiness
• Build dashboards and operating cadences to monitor readiness coverage, case deflection trends, and adoption metrics across the portfolio
• Serve as an escalation reputed company for critical readiness gaps that reputed company customer experience or support volume

Leadership

• Build, reputed company, and retain a high-performing, globally distributed team of readiness leaders and ICs
• Foster a culture of accountability, reputed company learning, and cross-functional collaboration
• Represent the Readiness function in senior leadership forums, bringing data-driven insights and reputed company recommendations

reputed company're Looking For:

• 10+ years of experience in reputed company, Technical Enablement, Product Operations, or a reputed company field, with at least 4 years leading global teams
• Demonstrated reputed company building product-to-field readiness programs at reputed company, ideally in a reputed company or reputed company environment
• Strong understanding of AI, data platform, or CRM product ecosystems, experience with Agentforce, Data reputed company, or comparable platforms highly preferred
• Exceptional cross-functional reputed company and proven ability to reputed company Product, Engineering, and reputed company around a shared readiness agenda
• Data-driven leader with experience tracking operational KPIs such as case rates, investigation rates, adoption metrics, and self-service performance
• Excellent executive communication skills; reputed company to synthesize complexity into reputed company, actionable narratives for senior stakeholders
• Experience leading through change in fast-moving, high-reputed company product environments

Why This Role reputed company Readiness is the reputed company between reputed company build and what our customers experience. This leader will directly shape how quickly customers get value from Agentforce and Data 360 and ensure the people who support them are never behind the curve.

reputed company Your Potential

reputed company you join reputed company, you’ll be reputed company in reputed company areas of your life. Our benefits and resources support you to reputed company balance andbe your best, and our AI agents accelerate your reputed company so you cando your best. Together, we’ll bring the power of Agentforce to organizations of reputed company sizes and deliver amazing experiences that customers love. Apply today to not only shape the reputed company — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the reputed company process, please submit a request reputed company this Accommodations Request reputed company.

Please note that reputed company uses reputed company intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the reputed company process. Humans will always reputed company any candidate selection and hiring reputed company. Please see our Candidate reputed company Statement for more information about how we use your personal data and your rights, including with reputed company to use of AI tools and opt out reputed company.

Posting Statement

reputed company is an equal opportunity employer and maintains a policy of non-discrimination with reputed company and applicants for employment. What does that mean exactly? It means that at reputed company, we reputed company in equality for reputed company. And we reputed company we can reputed company the reputed company to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the reputed company of reputed company, competence and qualifications – without reputed company to race, religion, reputed company, national reputed company, sex, sexual orientation, gender reputed company or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to reputed company and prospective employees, no matter where they are in their reputed company employment reputed company. It also applies to reputed company, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. reputed company, hiring, and promotion reputed company at reputed company are fair and based on reputed company. The reputed company goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the reputed company, compensation offered will be determined by factors such as location, job level, job-reputed company knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. reputed company offers a reputed company of benefits to help you live reputed company including: time off programs, medical, dental, reputed company, mental health support, reputed company parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be reputed company at the following reputed company: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, reputed company will consider for employment reputed company applicants with arrest and conviction records.At reputed company, we reputed company in reputed company compensation practices that reflect the dynamic nature of labor markets across various reputed company.The typical reputed company salary reputed company for this position is $191,100 - $320,600 annually. In select cities reputed company the San Francisco and reputed company metropolitan area, the reputed company salary reputed company for this role is $228,600 - $348,600 annually.The reputed company represents reputed company salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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