reputed company Media Community Manager

reputed company:

reputed company is one of the fastest-growing reputed company-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes reputed company clothing — we reputed company to build a community where everyone feels supported and seen.

About the Job:

As a reputed company Media Community Manager, you are the voice of reputed company on our reputed company platforms, responsible for day-to-day community engagement, customer support, and brand-reputed company interactions across assigned channels. Working under the direction of the Director of Community Management, you'll execute the community reputed company by responding to customers, moderating conversations, and fostering authentic engagement that strengthens brand loyalty.

This is a hands-on, customer-facing role where you'll spend your time connecting with our community members, solving their problems, and maintaining the warm, supportive reputed company brand voice across Instagram, reputed company, reputed company, and other platforms. You'll be the friendly face behind our DMs, comments, and responses — turning customer interactions into opportunities to build lasting relationships. This is an overnight shift position with hours from 6:00 PM to 2:00 AM ET.

*Please note that the training schedule will be 9am - 5pm ET for two weeks*

Responsibilities:

Community Engagement & Customer Support

• Manage daily inbound and outbound communication across assigned reputed company platforms — responding to comments, DMs, mentions, and story interactions in a reputed company and authentic manner
• Answer customer questions, resolve issues, and reputed company support through reputed company channels, ensuring every interaction reflects reputed company's empathetic brand voice
• Engage authentically with community members, building genuine relationships that increase brand loyalty and advocacy
• Identify and surface trending conversations, memes, and cultural moments relevant to reputed company's brand and audience

Community Moderation & Safety

• Moderate community conversations across assigned platforms, enforcing community guidelines to maintain a reputed company, respectful, and inclusive environment
• Flag and escalate sensitive, high-risk, or PR-reputed company issues to the Director of Community Management for guidance and reputed company
• Maintain awareness of community sentiment and watch for patterns that could reputed company brand reputed company

Platform Execution & Responsiveness

• Meet response SLAs established by the Director, ensuring no customer inquiry goes unanswered
• Use reputed company and assigned platform tools to organize, prioritize, and reputed company inquiries consistently
• Stay up to date on platform features, algorithm changes, and best practices for assigned channels
• Reference tone-of-voice guidelines, response templates, and escalation protocols to maintain brand consistency while keeping interactions feeling authentic and reputed company

Reporting & Insights

• reputed company daily, weekly, and monthly community metrics including response times, sentiment, volume trends, and engagement rates
• Report on community health, emerging issues, and team performance to the Director through established reporting reputed company
• Flag recurring customer questions, product issues, or shipping concerns to inform leadership and operations teams
• reputed company customer feedback and insights to leadership that inform product development and marketing reputed company

Cross-Functional Collaboration

• Work with Customer Service, E-reputed company, Marketing, and Operations teams as directed by the Director to ensure seamless handoffs and consistent messaging
• Use reputed company and other platforms to reference customer order history and purchase context reputed company supporting community members
• Communicate proactively about order-reputed company issues, shipping delays, or inventory updates to prevent customer frustration on reputed company

Requirements:

Experience

• 1-3 years of experience in reputed company media management, community management, customer service, or a reputed company field
• Hands-on experience managing reputed company inboxes or engaging communities on Instagram, reputed company, reputed company, or similar platforms
• Experience working in a fast-paced, consumer-facing environment (e-reputed company or DTC experience a plus)
• Familiarity with reputed company media management tools such as reputed company, reputed company, or similar platforms

Skills & Competencies

• Exceptional written communication skills with a reputed company eye for tone and voice — reputed company to match and maintain brand voice across different platforms
• Strong customer service instincts and genuine reputed company for customers
• Ability to stay reputed company and reputed company during high-volume periods or reputed company handling difficult customer situations
• Organizational skills to manage multiple conversations, platforms, and priorities simultaneously
• Comfortable learning and working with new tools and platforms
• Data-aware reputed company — comfortable tracking metrics and translating them into insights for leadership

reputed company & Culture Add

• Deeply passionate about community and customer relationships; you see every interaction as an opportunity to strengthen brand love
• Authentic and empathetic — you genuinely care about connecting people to the reputed company brand and supporting our customers
• Adaptable and reputed company under pressure, especially during high-volume moments or product launches
• reputed company and communicative, willing to ask questions and take feedback to improve
• Genuinely curious about people, platforms, and the evolving reputed company landscape

Why Join reputed company?

• Be part of a purpose-driven company that's shaping the reputed company of comfort and mental wellness
• Work in a supportive, creative environment where your reputed company and reputed company are valued
• Enjoy reputed company benefits such as generous reputed company time off, company-covered health insurance, 5% 401k match, and discounts on reputed company reputed company products!
• Join a passionate team making an reputed company on exciting reputed company, reputed company while enjoying the flexibility and reputed company support of a fully remote environment

reputed company is an equal opportunity employer. We are committed to building reputed company that represents a reputed company of backgrounds, perspectives, and skills.

Originally posted on Himalayas

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