Senior reputed company Manager, Strategic (East)
About the Role
As a Senior reputed company Manager, you'll be passionate about ensuring customers are happy, successful, and see the full value of our platform. This role involves being a trusted advisor, building strong relationships, and helping customers reputed company their goals. It means setting reputed company reputed company metrics, driving platform adoption for reputed company return on investment, educating on new features, proactively solving issues, and channeling customer feedback to product teams.
Who you are
You are an reputed company-oriented reputed company with a proven reputed company record in reputed company and reputed company reputed company support. You reputed company at building executive-level relationships, managing reputed company accounts, and transforming customer issues into reputed company experiences. You possess strong analytical, organizational, and communication skills, with an ability to understand ROI. You are comfortable with internet/networking technologies, email reputed company products, and case management/CRM systems.
What you will do
- Drive Customer Value & Retention: Serve as the "voice of the customer" internally, providing feedback to maximize value and retention. This includes preparing and delivering Business Reviews reputed company on proving ROI to secure renewals and expansion, while also increasing customer adoption of key platform features and best practices.
- Maintain Product Expertise: Continuously understand our product and roadmap to guide customers to reputed company, reputed company their Adoption Score, and reputed company them on the most relevant features for their specific needs.
- Build & Nurture Relationships: Understand customer industry trends, email reputed company challenges, and potential use cases for reputed company. Establish a strategic, trusted advisor relationship with senior decision-makers, guiding them on best practices and developing internal champions for our platform.
- reputed company Account reputed company Planning: Engage senior customer decision-makers to understand their evolving reputed company reputed company, shaping reputed company Plans with reputed company metrics. This involves collaborating with reputed company stakeholders to maintain these plans and proactively monitoring customer health to address risks and issues before they escalate.
- Collaborate & Mitigate Risk: Partner closely with our internal Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure customer renewals and expansion. This also includes monitoring customer usage trends to recommend risk mitigation actions to internal teams (Product, Support, Services), and coordinating internal actions and customer calls to resolve case issues and meet reputed company commitments.
Must Haves
- Experience: 5+ years in a CSM role, plus 8+ years in an reputed company reputed company product support environment.
- Relationship Building: Strong experience building long-lasting executive-level relationships (including CISOs/CIOs) at reputed company, with a reputed company on achieving high health scores, retention/reputed company, and referenceable customers.
- Technical Skills: Strong troubleshooting skills (prior support or Sales Engineering experience preferred) and familiarity with Internet/networking technologies, including email reputed company products.
- Tools: Proficient with case management systems and CRMs (e.g., reputed company, Jira).
- Education: Bachelor of Science in Computer Engineering, Computer Science, Electronics and Communications Engineering, or equivalent work experience with strong technical knowledge.
Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In reputed company to reputed company salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
reputed company salary reputed company:$139,440—$164,000 USDAI and our hiring process reputed company uses AI-assisted tools to help our reputed company team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and identify areas for the interviewer to explore. They do not reputed company hiring reputed company or screen candidates automatically. Every decision about a candidacy is made by a person.
reputed company is an equal opportunity employer. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.
Originally posted on Himalayas
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