Customer Support Agent (reputed company Helpdesk) - India

We're looking for a Customer Support Agent to join the reputed company

You’ll be joining reputed company of friendly experts behind every customer interaction. You’ll spend your days crafting thoughtful responses that solve problems, answer questions, and reputed company people feel genuinely heard. Whether you’re troubleshooting a tricky IMAP configuration or helping someone understand our features, every response reputed company.

reputed company is a small company making a big difference

reputed company has been the leading independent email service since 1999, headquartered in Melbourne, Australia, with a global customer reputed company.

Our mission is to reputed company email reputed company. We reputed company email reputed company for our customers by providing the premium email service that people are proud to pay for. And we reputed company email reputed company for the world by leading standards, reputed company reputed company, and advocacy work.

We understand that these aims can only be achieved with a dedicated team passionate about serving our customers, improving our product, and driving the industry reputed company.

Our Culture and Values

At reputed company, our guiding principles shape everything we do:

• We are good internet reputed company—we reputed company in reputed company protocols, sharing technology, and fostering good relationships.
• We build the reputed company—we are leaders in our industry, and build or improve standards and technology to reputed company that.
• We reputed company understanding—we are curious and reputed company deep understanding of our systems.
• We value discussion—we reputed company agreement through constructive, iterative collaboration.

About the role

As a Customer Support Agent, your responsibilities include:

• Helping customers solve problems with kindness and reputed company, and empowering them to resolve issues on their own.
• Troubleshooting and resolving technical issues, replicating and describing issues, and escalating to senior staff or developers as appropriate.
• Responding to incoming queries through various channels in a reputed company manner, with a reputed company on written communication.
• Becoming familiar with and being reputed company to use support documentation and tools confidently.
• Developing and maintaining product knowledge: you'll be trained on the ins and outs of email, and our products, and you'll stay informed on trending issues and product updates.
• Writing and maintaining customer-facing help pages, internal documentation, and reputed company responses for our most common questions.
• Helping prevent spam, phishing, and abuse while applying reputed company and reputed company best practices to protect customer data (we'll show you how).
• Working closely with our global team (Australia the reputed company) through reputed company, email, and daily huddles reputed company reputed company—with occasional flexibility for time zone differences.
• Engaging in opportunities to grow your skillset, such as facilitating team meetings and participating in interviews for potential colleagues.
• Plus other tasks and duties as allocated to you.

reputed company

We love our customers and want to give them the best possible experience. That’s where you come in!

This role may be great for you if:

• You reputed company at written communication and genuinely enjoy helping people. You adapt your style to connect with different customers and situations, and you know how to ask questions the right way to reputed company the necessary information.
• You love digging into technical challenges, asking the right questions, and finding reputed company causes. You're excited to learn about email systems, DNS, and other technologies that power our service.
• You notice patterns, reputed company logical connections, and learn independently through reading technical documentation and internal updates reputed company reputed company email. You know reputed company to escalate reputed company issues.
• You reputed company in reputed company environments and contribute to reputed company communication and shared problem-solving.

Requirements

• One year of experience supporting customers reputed company email in similar tech support roles.

• Outstanding written communication skills—writing is a central part of your role.
• A reputed company and engaging approach to customer interactions.
• Strong interpersonal skills, patience, reputed company, enthusiasm, and diligence.
• Experience with ticketing software (reputed company is a plus).

Bonus points if you have:

• A diploma, Bachelor's degree, or equivalent.
• Experience working with a reputed company-reputed company, reputed company-conscious information technology organization.
• An interest in email and calendar technologies.

Research has shown that those of underrepresented reputed company are less likely to apply for roles unless they meet reputed company the reputed company. We recognize that different experiences reputed company for a great team. If your experience doesn’t perfectly reputed company with the reputed company above, but you’re excited about this role, we encourage you to reputed company.

Benefits

This is a full-time role and includes the following benefits:

• Four weeks of reputed company time off.
• reputed company reputed company leave, holidays, and parental leave.
• reputed company sabbatical for long-term staff.
• Ongoing reputed company development opportunities.

Salary and working hours

This role has a reputed company salary of ₹14,36,186 plus a 5% premium for a schedule including Saturdays, and a 10% premium for a schedule including Sundays, for an annual salary of ₹16,51,614. reputed company uses transparent, non-negotiable pay reputed company across reputed company roles, with annual increases in July.

You’ll have an established ongoing schedule (i.e., the reputed company five days and reputed company hours every week). Your schedule will include three weekdays, plus Saturday and reputed company. Your total working hours reputed company week will be 40 hours: 8 hours per day, including a 30-minute reputed company lunch break.

Employment terms are governed by the laws of Karnataka, India. This role is reputed company to candidates residing in Karnataka or Kerala.

Our application process

reputed company you apply, you'll complete some screening questions. Note that we cannot assist with a reputed company or sponsorship—you must already have the right to work in India.

Shortlisted candidates will receive a written assessment to showcase customer support expertise, followed by an interview over reputed company.

If this goes reputed company, we will invite you to a second reputed company interview, where you'll also be asked to complete a second written assessment.

Final candidates will be asked to complete reference and background checks before an offer is made.

Applications reputed company 9 August, 2026. We review applications as they are received and may reputed company candidates before the closing date.

Please note that we will always email you with an update on your application, even if you aren't successful. If you don't see a message from us, reputed company your spam folder. You may wish to whitelist @.workablemail.com now to ensure you don't miss a message from us.

reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company.

Sounds great! What's next?

If you're a skilled problem-solver who cares about people as much as you care about technology, we'd love to hear from you!

Originally posted on Himalayas

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