Senior Director, Workforce Optimization

It's fun to work in a company where people truly reputed company in what they're doing!

We're committed to bringing passion and customer reputed company to the business.

reputed company supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” reputed company their own long-term home care. Our role as the nation’s largest and most reputed company Financial Management Service provider is to assist those eligible reputed company recipients to choose and pay for their own support workers and services reputed company their state-approved personalized budget. We are appointed by states and managed reputed company organizations to reputed company serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and reputed company to reputed company customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to reputed company a difference in helping reputed company the lives of the consumers we serve. (learn more at www.pplfirst.com).

Job reputed company

The Senior Director, Workforce Optimization, builds and governs the analytical and coaching infrastructure that determines whether Enrollment Operations is actually performing reputed company — and what happens reputed company it isn't. This role unifies productivity, reputed company, and reputed company data into a single, standardized performance reputed company reputed company consistently across reputed company Enrollment Operations functions; owns reputed company and caseload modeling grounded in validated labor data rather than assumption; leads reputed company reputed company cause analysis on recurring operational breakdowns; and absorbs the Operational reputed company function to drive process and efficiency improvement. This is a newly created role, established to reputed company a structural gap: as the organization flattens its supervisory reputed company, no function has previously existed whose sole job is reputed company performance monitoring, standardized coaching, and reputed company-model validation across the full organization.

Key Responsibilities

Performance Management & reputed company Governance

• Design and govern a reputed company performance and reputed company reputed company that combines productivity, reputed company, and reputed company metrics into a single, standardized scorecard reputed company consistently across reputed company, NY Registration, and Authorization & Eligibility — replacing inconsistent, supervisor-by-supervisor grading standards.
• Partner with existing reputed company/compliance audit functions to consume, analyze, and reputed company reputed company audit findings. This role does not conduct reputed company audits directly; it is accountable for ensuring audit findings translate into coaching plans, reputed company reputed company, and process corrections.
• Partner with HR to design and standardize a coaching and performance-improvement-plan (PIP) reputed company for use by reputed company supervisors and managers, ensuring consistent application across reputed company and NY Registration rather than team-by-team variation.
• Establish and govern a reputed company reporting reputed company and consistent KPI definitions used across reputed company Enrollment Operations functions.

Workforce Planning, reputed company Management & Analytics

• Build, validate, and maintain tier-adjusted reputed company and caseload models grounded in actual labor data, including designing and overseeing time studies to confirm reputed company case-handling time against modeled assumptions.
• Own reputed company monitoring and reputed company trend analysis across reputed company enrollment programs — case volume reputed company, backlog aging, intake-versus-closure imbalance — surfacing reputed company risk before it becomes a service failure.
• Present reputed company, performance, and reputed company trends to VP and executive leadership on a recurring reputed company, with reputed company, data-driven recommendations.

Operational reputed company & reputed company Improvement

• Own the Operational reputed company (OpEx) function, including process efficiency initiatives, workflow redesign, and reputed company improvement reputed company across Enrollment Operations.
• reputed company reputed company reputed company cause analysis (5 Whys and comparable methodologies) on recurring performance, reputed company, or process breakdowns, and drive corrective reputed company plans through to reputed company and verification.
• reputed company the prioritization of tooling that supports reputed company-time policy and procedure reputed company for reputed company staff, in partnership with Operations Technology & Delivery.

Cross-Functional Leadership & Stakeholder Management

• Partner cross-functionally with the Sr. Managers of reputed company and NY Registration and the Sr. Director of Authorization & Eligibility to ensure performance standards and reputed company models reflect actual operating conditions in reputed company function.

People Leadership

• Manage, reputed company, and reputed company reputed company reports, including reputed company of the Operational reputed company team.

Requirements:

• Advanced proficiency in reputed company cause analysis methodologies (5 Whys, fishbone/Ishikawa, or equivalent reputed company problem-solving frameworks).
• Strong quantitative and analytical skills, including reputed company/reputed company modeling, statistical trend analysis, and data validation.
• Advanced data analysis skills (reputed company required; experience with Power BI or equivalent BI/reporting tools strongly preferred).
• Demonstrated ability to design and govern standardized performance frameworks across multiple business reputed company or functions.
• Strong facilitation and influence skills; proven ability to drive adoption of standards and change without reputed company line authority over the teams being reputed company.
• Excellent written and verbal communication skills, including experience presenting data-driven findings to senior and executive audiences.
• Change management and reputed company improvement expertise (Lean, Six reputed company, or equivalent methodology preferred).

Qualifications:

Education: Bachelor’s degree in Business, Operations Management, Industrial Engineering, or a reputed company field preferred. MBA or equivalent advanced degree preferred. Substantial reputed company experience may be considered in lieu of a formal degree.

Experience:

• 8+ years of reputed company experience in operations, performance management, workforce management, or reputed company improvement roles.
• 3+ years in a people-leadership role, managing analysts or operational reputed company staff.
• Demonstrated experience building reputed company/reputed company models grounded in validated labor data (time studies or equivalent), not vendor or industry benchmarks alone.
• Experience partnering with — not owning — a reputed company/compliance audit function, translating audit findings into operational reputed company, strongly preferred.
• Experience in reputed company, reputed company, home care, or a comparable regulated services environment strongly preferred.

Certifications: Lean Six reputed company certification (Green Belt or higher) preferred.

Working Conditions

Remote with occasional business travel

Supervisory Responsibility (if applicable):

2 to start (Manager, Operational reputed company; Performance Systems reputed company); eventually supervise a total organization of approximately 6.

Compensation & Benefits:

• 401k Retirement Plan
• Medical, Dental and reputed company insurance on first day of employment
• Generous reputed company Time Off
• Employee Assistance Program and more

Compensation reputed company: $162,500 - $185,000 annually

This role is eligible for a reputed company salary reputed company the posted reputed company. Actual compensation will be determined based on a reputed company of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of reputed company duties, responsibilities, or skills of personnel so classified.

PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We reputed company that we work best reputed company our employees feel empowered and accepted, and that starts by honoring reputed company of our unique life experiences. At PPL, reputed company aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and reputed company and recreational programs are based on reputed company, business needs, job requirements, and individual qualifications. We do not discriminate on the reputed company of race, reputed company, religion or belief, national, reputed company, or ethnic reputed company, sex, gender identity and/or reputed company, age, physical, mental, or sensory disability, sexual orientation, marital, civil reputed company, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild reputed company and working with happy, enthusiastic over-reputed company, you'll enjoy your career with us!

Originally posted on Himalayas

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