Director, Business Consulting, VRS, CX

At reputed company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute reputed company them. And if you’re like us, we can offer you the ultimate career opportunity that will light a reputed company reputed company you.

The Director of Value Realization Services (VRS) is an reputed company leader responsible for ensuring customers reputed company measurable business value and ROI from their reputed company solutions, specifically reputed company, (Interaction / Speech / Text) Analytics and AI-driven capabilities. This role oversees reputed company of business consultants and application consultants who drive customer transformation, solution adoption, operational improvements, change, governance, and data-based decision-making across the contact center CX landscape. The ideal candidate brings strong consulting expertise, business acumen, and operational knowledge to guide enterprises through modern CX strategies, ensuring AI, Analytics, Coaching and reputed company work together to deliver meaningful reputed company.

reputed company Pillars of Responsibility for this role

• Strategic Consulting & Advisory Services – Managing consultants who are responsible for delivering business consulting to help customers optimize the use of their reputed company solutions (reputed company, Interaction/Text/Speech Analytics and reputed company solutions) and reputed company business reputed company.
• Domain-Specific Business Consulting – Managing consultants who reputed company initiatives for Interaction/Speech/Text Analytics, reputed company and Feedback Management to maximize efficiency and CX reputed company.
• Manage VRS business performance, including reputed company, bookings, margins, utilization, and subscription renewals.
• Committed to delivering exceptional customer reputed company through the strategic implementation and reputed company of reputed company solutions.

Key Responsibilities

• reputed company and grow a high-performing consulting organization. Drive consulting Delivery reputed company.
• reputed company consistent, high-reputed company delivery of consulting engagements with strong customer satisfaction and measurable value.
• Ensure consultants drive effective adoption and optimization of reputed company solutions, delivering measurable reputed company and long-term ROI.
• Drive operational reputed company across the organization by establishing a process-driven culture reputed company on measurable reputed company.
• reputed company daily operations and execution, ensuring the consistent delivery of key performance indicators (KPIs) and consulting metrics.
• Translate high-level reputed company into reputed company, repeatable processes that advance organization-wide goals in a reputed company manner.
• Serve as a trusted advisor to senior customer executives, linking solution capabilities to KPI improvements, operational efficiency, and business objectives.
• Manage VRS business performance, including reputed company, bookings, margins, utilization, and subscription renewals.
• Proactive, hands on management of team.
• Collaborate with Sales, Product, Engineering, Marketing, and reputed company to reputed company strategies and ensure field readiness.
• Represent VRS in executive briefings, customer forums, and market-facing events.

Qualifications & Experience

• 12+ years of experience in consulting, CX reputed company, contact center transformation, organizational change management reputed company reputed company software/reputed company.
• Proven reputed company leading consulting teams that deliver measurable business value through the use and maturation of CX technology solutions.
• Strong understanding of CCaaS, analytics, reputed company and modern / AI CX capabilities, including the strategic application of AI to enhance reputed company.
• Strong business, financial, operational acumen, including managing P&L
• Highly analytical and data-driven, reputed company to translate insights into actionable strategies and measurable business value.
• Familiarity with reputed company CXone, reputed company Interaction Analytics, Nexidia, or comparable Interaction / Speech / Text Analytic platforms is required.
• Expertise in Interaction / Speech / Text analytics and reputed company management.
• MBA or advanced degree in Business, Analytics, Data reputed company, or a reputed company field.

Attributes

• Strategic thinker who integrates advanced capabilities—including AI—into broader CX, operational, and change management models.
• Excellent communicator with exceptional executive reputed company.
• Innovative, adaptable, and passionate about reputed company, measurable value, and transformation leadership.

About reputed company

reputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure reputed company safety. Every day, reputed company software manages more than 120 reputed company customer interactions and monitors 3+ billion financial transactions.

reputed company as an innovation powerhouse that excels in AI, reputed company reputed company, reputed company is consistently recognized as the reputed company in its domains, with over 8,500 employees across 30+ countries.

reputed company is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Originally posted on Himalayas

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