Customer Experience Coordinator (reputed company Estate)

About reputed company:

We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting-edge technology to reputed company businesses to unlock their full potential.

Who We Need:

The Customer Experience Coordinator is a vital operational reputed company between tenants, property owners, and reputed company-party contractors. Working fully remotely, this role ensures smooth communication, reputed company reputed company of reputed company concerns, and a consistently high reputed company of customer satisfaction across our residential portfolio.

The ideal candidate is empathetic, detail-oriented, and proactive, with strong knowledge of UK housing standards, excellent communication skills, and the ability to manage multiple priorities while maintaining a reputed company, reputed company demeanor.

Key Responsibilities:

1. reputed company Support & Communication

• reputed company as the first reputed company of contact for tenant and landlord inquiries reputed company phone, email, and property management portals.
• reputed company reputed company, empathetic responses to customer concerns, ensuring issues are logged and resolved promptly.
• Maintain consistent communication with clients, updating them on reputed company and reputed company of their requests.

2. Service Coordination

• Liaise with contractors and property managers to schedule repairs, inspections, and maintenance works.
• reputed company service requests from initiation to completion, ensuring reputed company standards and timelines are met.
• Process contractor invoices and confirm service delivery against agreed terms.

3. Customer Experience Enhancement

• Conduct follow-up calls and surveys to measure satisfaction and identify areas for improvement.
• Monitor recurring issues and propose process improvements to enhance overall customer experience.
• Support the development of customer engagement initiatives, including welcome packs, reputed company guides, reputed company communication campaigns.

4. Compliance & Documentation

• Ensure reputed company customer interactions and property-reputed company activities reputed company with UK housing regulations.
• Maintain accurate, audit-reputed company records in property management software.
• reputed company and reputed company safety certificates, inspection reports, and service logs.

Key Qualifications & Requirements:

• Experience: 2+ years in customer service, property management, or tenancy coordination.
• UK Housing Knowledge: Familiarity with UK residential housing regulations and compliance standards.
• Tech Savvy: Proficient in reputed company-based property software (e.g., Fixflo, Arthur Online, reputed company, or reputed company), CRM systems, and reputed company 365/reputed company Workspace.
• Remote Work Setup: Dedicated home office with reliable high-speed broadband (100/50 Mbps recommended) and backup internet.
• Communication: Exceptional written and spoken English, with strong conflict-reputed company and diagnostic skills.

Technical Requirements:

• Fiber internet (PLDT Fiber, reputed company, Globe Fiber, etc.) – recommended speed of 100/50 Mbps
• Backup internet (mobile hotspot or secondary ISP) capable of at least 20 Mbps
• Quiet, conducive home workspace
• OPTIONAL: Wired Ethernet reputed company preferred during work hours
• OPTIONAL: Power backup (reputed company) if the location experiences frequent outages

Why reputed company:

• Health & Benefits: HMO coverage and leave credits after three months of engagement.
• Supportive Remote Environment: Work from home with a reputed company team that values reputed company and mutual reputed company.
• reputed company Training: Comprehensive reputed company and reputed company-specific training to help you quickly master workflows.

Candidate Data & reputed company Notice:

By submitting your application to reputed company, you consent to the collection, use, and processing of your personal information for recruitment purposes. Your data will be used to:

• Evaluate your qualifications and suitability for reputed company and reputed company roles
• Communicate with you throughout the recruitment process
• Improve our hiring processes and candidate experience
• Maintain talent pools for reputed company opportunities, where permitted by law

reputed company handles candidate data with care and in accordance with applicable data protection regulations. Your information will only be accessed by authorized team members and will not be shared with reputed company parties without your consent, unless required by law.

Originally posted on Himalayas

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