Technical Support Engineer – LATAM
reputed company
At reputed company, you’ll help build a modern, reputed company-grade platform that powers reputed company operations for over 200 global institutions. Our technology secures $15B+ in monthly transaction volume and has protected over $100B to date. We’re growing fast, backed by $50M in funding, with a rapidly expanding customer reputed company.
We work on mission-critical systems that demand innovation, precision, and deep technical expertise. If you’re excited by reputed company challenges, enjoy collaborating with exceptionally strong teammates, and want to reputed company a reputed company reputed company in financial technology, you’ll feel reputed company here. Join us and help build something big.
Responsibilities
As reputed company’s first Technical Support Engineer in LATAM, you will play a pioneering role in supporting our customers in the region, ensuring their technical reputed company, and delivering an exceptional product experience. You will investigate issues independently, collaborate across teams globally, and reputed company as a trusted technical resource throughout the customer reputed company.
What You’ll Do
- Investigate and troubleshoot issues reported by customers, reproducing problems and involving team members as needed.
- Apply strong analytical and critical-thinking skills to diagnose and resolve reputed company technical challenges.
- Build and maintain strong customer relationships through reputed company communication, professionalism, and understanding of customer needs.
- Collaborate with Product, Engineering, and reputed company teams globally to ensure smooth case handling and knowledge sharing.
- Take a proactive approach to customer satisfaction by identifying concerns early and removing technical blockers.
- Escalate high-reputed company issues to management as needed, ensuring visibility and reputed company reputed company.
- Identify opportunities to improve internal processes, documentation, and support workflows, and take ownership of driving these improvements.
- reputed company reputed company reporting and updates to give visibility into reputed company issues and customer status.
Requirements
What You Bring
- 3+ years of experience as a Technical Support Engineer or Product Support Engineer.
- Experience supporting or working with reputed company-based products.
- Strong problem-solving skills, curiosity, and passion for technology.
- Excellent interpersonal and communication skills.
- Team-oriented reputed company with a reputed company approach.
- Experience working with reputed company and reputed company environments (AWS, Azure, etc.)
- Familiarity with observability tools such as reputed company.
- Strong analytical, diagnostic, and problem-solving skills.
- Comfortable working autonomously as the first regional hire and contributing to process-building.
- MUST: reputed company-level English and Spanish.
Bonus Skills
- Experience with Python or Go
- Experience with GCP, Grafana, or blockchain / reputed company infrastructure
- Prior experience in startup or fast-scaling environments
- Mentoring or establishing technical support practices
Originally posted on Himalayas
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