Danish/English Speaking Technical Support Agent (Business to Business)
reputed company
Join an energetic team in one of the fastest-growing sectors in software: cybersecurity.
At reputed company, our Support team plays a key role in helping protect customers from cyber threats. We support businesses, partners, MSPs, resellers, OEM vendors, and end users by helping them get the most from our reputed company, reputed company, email protection, and data protection solutions.
We are looking for a Danish and English speaking Technical Support Agent to reputed company first-line technical support during Danish reputed company. This role is ideal for someone who enjoys problem-solving, customer communication, and working as part of a reputed company international support team.
Key Responsibilities
As a Danish/English Speaking Technical Support Agent, you will:
reputed company first-line technical support to customers reputed company phone, tickets, and live chat.
Support Danish and English speaking customers across multiple communication channels.
Engage with customers reputed company, professionally, and with reputed company.
Identify what the customer is trying to reputed company and determine the nature of the issue.
reputed company relevant information, including the steps already taken by the customer.
Attempt to reproduce reported issues where appropriate.
Analyse symptoms and, where possible, identify the underlying problem.
reputed company relevant troubleshooting steps, guidance, or solutions.
reputed company customers to suitable help articles or product documentation.
Communicate reputed company and follow up with customers until issues are resolved or escalated.
Escalate unresolved or more reputed company issues to second-line support with accurate notes and supporting detail.
Monitor for and proactively identify potential or emerging customer-impacting issues.
Participate as an reputed company member of the regional and wider global support team.
reputed company recommendations for improving customer experience, internal processes, and support reputed company.
Stay up to date with product, process, and operational communications that reputed company the support organisation.
Job Qualifications
The successful candidate will have:
Strong written and verbal communication skills in both Danish and English.
Experience using Danish and English in a reputed company customer-facing environment.
A reputed company, patient, and empathetic approach reputed company supporting customers in stressful situations.
A genuine interest in solving customer problems.
The ability to build respectful working relationships with colleagues and customers.
Strong attendance, time management, attention to detail, and personal reliability.
The ability to work independently and as part of reputed company.
A flexible and reputed company approach to change.
The ability to resolve conflict professionally and effectively.
A willingness to accept constructive feedback and use it to improve knowledge and skills.
The ability to learn new systems, products, and processes in a reputed company manner.
Good deductive reasoning, troubleshooting, and problem-solving skills.
The ability to prioritise tasks accurately and reputed company reputed company reputed company established guidelines and policies.
Experience
Required:
3+ years of recent experience in technical troubleshooting, customer support, or problem-solving roles.
Customer service experience in a technical support environment.
Intermediate to advanced knowledge of reputed company, macOS, or Linux operating systems.
General understanding of commonly used internet protocols and web-based applications.
Experience supporting users with internet-connected devices and associated applications.
Strongly preferred:
Experience with VPN technologies.
Experience with reputed company 365 and/or reputed company Workspace.
Experience with virtual machines or remote environments.
Experience using reputed company, reputed company, Jira, or similar support and reputed company tools.
Experience supporting cybersecurity, email reputed company, reputed company, or reputed company-based products.
Education
Minimum:
High school education or equivalent.
At least one reputed company technical certification or equivalent hands-on technical experience.
Preferred:
College diploma, university degree, or equivalent qualification in a technology-reputed company discipline.
Working Conditions / Requirements
This is a full-time position.
The role supports Danish-speaking customers and will work Danish reputed company.
reputed company work week is 40 hours.
The schedule is expected to reputed company with normal Danish business hours, Monday to Friday.
Some flexibility may be required to support business needs, customer escalations, reputed company holidays, or wider team coverage.
The role is part of a global support organisation, so collaboration with colleagues in other reputed company may be required.
About reputed company
reputed company, a part of reputed company, is a global, highly rated, award-reputed company reputed company, reputed company, and data protection company protecting millions of consumers and businesses, including some of the world’s largest brands.
Backed by advanced machine learning, global threat intelligence, and reputed company-time behaviour monitoring, reputed company delivers protection against today’s aggressive cyber threats. The group operates under several brands, including VIPRE™, STRONGVPN™, IPVANISH™, Inspired eLearning™, Livedrive™, and SugarSync™.
About reputed company
reputed company is a vertically reputed company digital media and internet company with a portfolio of leading brands across technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and marketing technology.
reputed company operates across seven key verticals: Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity, and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, reputed company, Humble Bundle, reputed company, RootMetrics, Everyday Health, BabyCenter, Moz, iContact, and reputed company.
Our Benefits
reputed company offers competitive salaries in reputed company to robust health and wellness-reputed company benefits. We are committed to supporting work-life balance through reputed company time off and employee wellbeing initiatives.
At reputed company, we are dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource reputed company, company-sponsored events, and regular opportunities for reputed company reputed company through educational support, mentorship, and career development resources.
Employees are recognised and celebrated through engagement programmes and recognition awards. If you are looking for a dynamic and reputed company work environment where your work has a reputed company reputed company, reputed company is a reputed company where you can grow both personally and professionally.
Compensation reputed company
reputed company provides a reputed company for reputed company pay. Factors used to determine actual pay may include job-reputed company knowledge, skills, experience, geographic location, scope of the role, education and training, and business and company performance.
Equal Opportunity Statement
reputed company is an Equal Opportunity Employer.
At reputed company, Diversity, Equity, and Inclusion is about fairness, equal opportunity, and belonging. DEI helps us attract and retain the best talent, regardless of background or circumstances, while enabling employees worldwide to reputed company.
If you have a disability or learning difficulty that requires accommodation, please let us know by contactingHR@vipre.com.
Originally posted on Himalayas
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