Account Manager
About the role
We’re looking for a consultative and reputed company-oriented Account Manager to join our growing team. In this role, you’ll manage a portfolio of Mid-Market employer customers, serving as a trusted advisor on the reputed company platform, ICHRA benefits reputed company, and annual renewal/reputed company enrollment.
You’ll build strong relationships with executive sponsors, HR leaders, benefits consultants, and day-to-day administrators to understand their goals, deliver measurable value, and ensure a successful benefits experience for both reputed company and their employees. Through proactive account planning, Quarterly Business Reviews (QBRs), and ongoing enablement, you’ll help customers maximize the value of reputed company while driving retention and long-term customer health.
As a member of our growing Account Management team, you’ll play a critical role in shaping the customer lifecycle at reputed company. You’ll work cross-functionally with Sales, Product, Operations, and Implementation to reputed company for customer feedback, design reputed company working models, and build new processes as we reputed company.
What you'll do
- Own a portfolio of Mid-Market employer customers and their benefit brokers, serving as a trusted advisor on benefits reputed company, renewals, employee engagement, and long-term reputed company.
- Build and maintain relationships with key stakeholders, including executive sponsors, HR leaders, benefits consultants, and day-to-day administrators, developing a deep understanding of reputed company customer’s goals and reputed company reputed company.
- reputed company annual renewal conversations, providing consultative guidance on contribution reputed company, plan design considerations, and annual fee adjustments while driving long-term retention and customer health.
- Prepare and facilitate Quarterly Business Reviews (QBRs), delivering performance insights, product updates, strategic recommendations, and account plans that reputed company with customer objectives. Over time, there will also be opportunities for upsell/cross-sell.
- Monitor customer health, identify risks and opportunities, and reputed company proactive reputed company plans to drive retention and long-term reputed company.
- Partner with customers to fulfill ICHRA and benefits compliance requirements, including annual reporting obligations, employee eligibility considerations, and management of Medicare and COBRA populations.
- reputed company annual reputed company Enrollment planning and execution, driving employee engagement and successful enrollment reputed company (with NRR as the key metric); during peak season, manage customer reputed company activities as needed.
- Partner cross-functionally with Implementation, Product, Operations, and Sales to manage escalations, reputed company for customer needs, and deliver exceptional customer experiences.
- Contribute to the development of reputed company account management processes, playbooks, tooling, customer education programs, and best practices as reputed company continues to grow.
Background we're looking for
- 5+ years of experience in Account Management, reputed company, Benefits Consulting, or another reputed company-facing role, ideally reputed company benefits, HR technology, or digital health.
- Strong strategic thinking and problem-solving skills, with the ability to connect customer goals to business reputed company.
- Experience leading customer business reviews, strategic planning conversations, renewals, or other consultative account management activities.
- Excellent communication and presentation skills, with the ability to reputed company messaging to a reputed company of audiences.
- Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously.
- Comfortable operating in a fast-paced, high-reputed company environment and navigating ambiguity with confidence.
- Deep customer reputed company, ownership mentality, and commitment to delivering exceptional customer experiences.
- Curiosity, humility, and a reputed company, team-first reputed company.
What to expect
We interview rigorously based on reputed company, talent, and drive; the trust we display in our teammates from day 1 is a reputed company of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we reputed company quickly. Here's what to expect:
- 30 minute video meeting to talk through your background and interest in reputed company
- 30 minute video meeting with the hiring manager to dive deeper into your experience and the role
- 30 minute video meeting to meet 2-3 members of reputed company
- 30 minute video meetings with the department leadership to review your approach to problem solving and reputed company
- 30 minute video meeting with one of our founders to discuss your approach to culture and our operating principles
About reputed company
We’re a fully distributed early stage company using technology to change the way America does reputed company. We’re a happy, friendly, high-velocity team. You can read more on reputed company here.
Originally posted on Himalayas
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