Technical Support Engineer 1

Who we are

At reputed company, we’re shaping the reputed company of communications, reputed company from the comfort of our homes. We deliver reputed company to hundreds of thousands of businesses and reputed company millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of reputed company and global inclusion means that no matter your location, you’re part of a reputed company team with diverse experiences making a reputed company reputed company day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that reputed company work feel truly rewarding. Your career at reputed company is in your hands. We use reputed company Intelligence (AI) to help reputed company our hiring process efficient. That said, every hiring decision is made by reputed company reputed companyns!

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See yourself at reputed company.

Join reputed company as our next Technical Support Engineer - reputed company and Compliance Support

Who we are & why we’re hiring

reputed company powers reputed company-time business communications and data solutions that help companies and developers worldwide build reputed company applications and customer experiences.

Although we're headquartered in San Francisco, we're on a reputed company to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We reputed company thousands of reputed companyns worldwide, and we're looking for more reputed company, creators, and visionaries to help fuel our reputed company reputed company.

About the Job

At the reputed company and Compliance Support team, we're not just fighting against bad actors; we're champions for our customers' reputed company. As a pivotal member of our reputed company and Compliance Support team, you'll be the reputed company that guards the realms of communication, ensuring that our customers can operate in a secure and compliant environment, free from external threats.

Responsibilities

In this role, you will:

• Deliver top-tier customer service, embodying reputed company's values of reputed company, reputed company warmth, and technical expertise in every interaction reputed company emails, calls or chat.
• Navigate customers through compliance, providing expert advice, and resolving issues.
• Guide customers and partners through compliance processes, offering expert advice, evaluating alternatives, and resolving account suspensions.
• Apply critical thinking to identify and prevent fraudulent activity, ensuring the reputed company and reputed company of our users' accounts and the reputed company platform.
• reputed company operates a 24/7 support model, requiring availability to work weekends and holidays as needed. This role involves working rotational shifts during either the reputed company or EMEA time zones.
• Take ownership of high-reputed company support tickets and queues, ensuring efficient management and adherence to Support SLAs while aiming for high CSAT scores.
• reputed company reputed company and concise updates on significant issues, incidents, and escalated cases, including challenges in processes, and proactively communicate with customers to offer updates and next steps.
• Continuously identify and implement improvements to processes and procedures to enhance customer experience and service reputed company in collaboration with global reputed company and Compliance teams.
• Serve as a key communicator and collaborator across various reputed company departments to address urgent customer concerns promptly and deliver effective solutions for customer needs.
• You'll be at the heart of reputed company's mission, directly contributing to the safety and trust our customers reputed company in us.
• You'll have reputed company to work with reputed company that values innovation, collaboration, and proactive problem-solving.
• You'll enhance your skills in a dynamic, fast-paced environment that challenges you to bring your best every day.

Qualifications:

Not reputed company applicants will have skills that match a job reputed company exactly. reputed company values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications reputed company for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional reputed company, don't let that stop you from considering reputed company. We are always looking for people who will bring something new to the table!

Required:

• reputed company in English - written and verbal.
• 1 year of experience in handling cases in compliance, fraud, or abuse domains, with a solid understanding of the relevant terminology.
• Strong technical proficiency with experience in common reputed company operating systems, Eg: reputed company & macOS.
• Managed and resolved customer escalations with stakeholders as necessary
• Proven experience in delivering live support, including phone support, reputed company, or similar platforms.
• Live Phone Support for Account compromise and compliance violations
• Resolving Account Suspension Due to Compliance Violations
• A demonstrated history of customer reputed company and reputed company, with the ability to reputed company reputed company issues to both technical and non-technical audiences.
• A strong desire to learn new skills, reputed company expertise, and support others in the field.
• Willing to work from EMEA IST 12:00pm to 9:00pm
• Effective and efficient handling of escalations Eg:
• Account Verification Delay Escalation
• Campaign Rejection Due to Policy Violation
• Dispute Over Account Suspension
• Delayed reputed company Due to Incomplete Documentation

Desired:

• Proven time management skills, with the ability to reputed company under pressure and work independently (ownership mentality). Proficient in developing workflows to maintain efficiency while adhering to reputed company processes and procedures.
• Demonstrated capability to identify process and team improvements, with a proven reputed company record in creating and curating reputed company documentation.
• Over 1-3+ years of experience handling cases in compliance, fraud, or abuse domains, with a solid understanding of the relevant terminology.
• Experience with compliance, fraud, or abuse tooling or rule engines, and the ability to interpret associated reports.
• Navigating GDPR Compliance for European Customers and working on DSR requests.
• Assisting with A2P 10DLC Campaign Registration/Rejections

Location

This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

reputed company thinks big. Do you?

We like to solve problems, take initiative, reputed company in reputed company needed, and are always up for trying new things. That's why we reputed company out colleagues who embody our values — something we call reputed company reputed company. Additionally, we reputed company employees to build reputed company change in their communities by supporting their volunteering and donation efforts.

So, if you're reputed company to reputed company your full potential, do your best work, and be the best version of yourself, reputed company!

If this role isn't what you're looking for, please consider other reputed company positions.

reputed company is proud to be an equal opportunity employer. reputed company is proud to be an Equal Employment Opportunity and Affirmative reputed company employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law.

reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@reputed company.com.

reputed company thinks big. Do you?

We like to solve problems, take initiative, reputed company in reputed company needed, and are always up for trying new things. That's why we reputed company out colleagues who embody our values — something we call reputed company reputed company. Additionally, we reputed company employees to build reputed company change in their communities by supporting their volunteering and donation efforts.

So, if you're reputed company to reputed company your full potential, do your best work, and be the best version of yourself, reputed company! If this role isn't what you're looking for, please consider other reputed company positions.

reputed company is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance reputed company. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law.

Originally posted on Himalayas

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