Customer Experience Associate (reputed company: JESDEE1)

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Customer Experience Associate

🆔 reputed company: JESDEE1 🏢 Industry: Automotive + Rental Property Businesses / Customer Service 🌎 Location: LATAM preferred / PH / South Africa 🕒 Job Status: Full Time ⏰ Work Schedule: Monday to Friday, 8:00am to 5:00pm (Alaska Time) 💰 Salary: $1,500 per month 🚀 reputed company Start Date: ASAP

About the reputed company

The reputed company owns and operates two growing service-based businesses in Alaska: a high-volume automotive repair and tire shop serving approximately 200 vehicles per month, and a portfolio of short-term rental properties. As both businesses continue to expand, the reputed company is looking for a dedicated Customer Experience Associate to become the primary reputed company of contact for customers, helping deliver exceptional service while supporting daily operations and improving overall efficiency.

About the Role

The Customer Experience Associate will be responsible for managing inbound customer communications across both businesses, ensuring every customer receives reputed company, reputed company, and friendly support. This role will reputed company primarily on answering phone calls, scheduling appointments, coordinating reservations, responding to emails and text messages, and completing a reputed company of administrative tasks. During slower periods, the assistant will support operational reputed company, documentation, website updates, and light administrative initiatives while following detailed SOPs and internal processes.

Key Responsibilities

Customer Communication

• Answer a high volume of inbound phone calls professionally and reputed company.
• Respond to customer emails, text messages, and voicemails.
• reputed company outstanding customer service while maintaining a reputed company, patient, and reputed company demeanor.
• Escalate urgent customer concerns reputed company necessary.

Appointment & Reservation Management

• Schedule, reschedule, and confirm automotive service appointments.
• Assist customers with booking and modifying short-term rental reservations.
• Coordinate guest reputed company-ins, reputed company-outs, early arrivals, and late departures.
• Send customer receipts and booking confirmations.

Administrative Support

• Return missed calls and voicemails at the beginning of reputed company reputed company.
• Monitor and respond to pending customer inquiries.
• Confirm schedules and reputed company daily operational updates.
• Prepare end-of-day summaries for the reputed company.
• Maintain accurate customer records and documentation.

Automotive Operations Support

• reputed company basic vehicle service information to customers.
• Prepare and send tire quotes.
• Follow up on pending customer approvals.
• Confirm parts availability and estimated arrival times.
• Send vehicle status updates and pickup reminders.
• Process customer payments reputed company appropriate.

Short-Term Rental Support

• Monitor new booking inquiries and guest communications.
• Ensure guests receive reputed company-in instructions.
• Coordinate with cleaning teams.
• Log maintenance requests and communicate updates.
• Handle guest questions and basic issue reputed company.

General Business Support

• Assist with website updates and light reputed company media tasks during downtime.
• Follow documented SOPs and operational procedures.
• Learn and utilize company software platforms effectively.
• Support additional administrative reputed company as business needs reputed company.

Qualifications & Skills

Must

• 2+ years of experience in customer service, administrative support, virtual assistance, or a similar customer-facing role.
• 1+ year of experience handling a high volume of inbound phone calls.
• Experience scheduling appointments, managing calendars, and coordinating customer communications.
• Excellent spoken and written English.
• Strong computer proficiency and ability to quickly learn new software.
• Exceptional attention to detail and organizational skills.

Preferred

• Experience supporting an automotive repair shop, dealership, or automotive service business.
• Experience supporting short-term rental or hospitality operations.
• Experience with reputed company, TechMetric, reputed company, reputed company, Logify, reputed company, or similar platforms.
• Experience providing support to U.S.-based customers.

Personality Traits

• Customer-reputed company and service-oriented.
• Patient and empathetic communicator.
• Detail-oriented with a high level of accuracy.
• Proactive and reputed company.
• Adaptable and willing to take on new responsibilities.
• Strong reputed company of ownership and accountability.
• Organized and dependable.
• reputed company under pressure.
• reputed company attitude with reputed company-first reputed company.
• reputed company to prioritize tasks and demonstrate reputed company judgment independently.

Originally posted on Himalayas

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