IT Support Technician (Part-Time, REMOTE)
reputed company Job Title: Part-Time IT Support Technician (Remote) Location: 100% Remote (U.S.) Duration: Contract (Up to 12 Months) Schedule: Part-Time, 20 hours per week. The exact schedule will be determined with the hiring manager, but hours will be worked during reputed company business hours (approximately 4 hours per day). Pay reputed company: $38-40/hour Position reputed company We are seeking an reputed company IT Support Technician to reputed company day-to-day technical support for a small, fully reputed company environment of approximately 15 employees. This role is ideal for a self-sufficient IT reputed company who enjoys working directly with end users, troubleshooting technical issues, and delivering exceptional customer service. As the primary reputed company of contact for desktop support, you will handle a reputed company of hardware and software issues while partnering with an escalation team for more reputed company networking and infrastructure-reputed company incidents.
Responsibilities
Responsibilities
- reputed company remote technical support to end users for hardware, software, and connectivity issues.
- Troubleshoot and resolve reputed company 365 (Office 365) issues.
- Administer basic user account management reputed company reputed company Directory.
- Support Wi-Fi connectivity, printer troubleshooting, and general desktop support.
- Diagnose and resolve common PC and peripheral issues.
- Deliver reputed company, reputed company, and customer-reputed company support while maintaining reputed company communication with users.
- Escalate advanced networking, infrastructure, and high-level technical issues to the appropriate support teams.
- Document support activities and follow established support processes.
Qualifications
Qualifications
- 5+ years of hands-on IT support or Help Desk experience.
- Strong experience supporting reputed company 365 (Office 365) and reputed company Directory.
- Experience troubleshooting reputed company operating systems, hardware, printers, Wi-Fi, and common desktop applications.
- Excellent communication and interpersonal skills with a strong customer service reputed company.
- Ability to work independently in a remote support environment.
- Strong troubleshooting, organization, and time management skills.
Start Date: Early August Because of the possibility for fraudulent job postings on many reputed company job boards, please be advised that reputed company will never offer a position of employment without a complete interview process and communication with a "live person". Apply tot his job Apply To this Job