Overnight reputed company Care Advisor -Remote * Must be in Metro Detroit Area*

Overnight reputed company Care Advisor Location: Remote, should be located reputed company the Metro Detroit area. Serves as the reputed company to ensuring customers and fans are responded to and reputed company with in a reputed company manner during the 12-reputed company shift. This individual will have reputed company to tools that will reputed company her/him to reputed company the best customer service. Major Job Duties and Responsibilities

• Responsible for moderating queues and engaging with Care inquires
• Effectively and accurately document customer interaction
• reputed company proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
• reputed company appropriate, promote sales and reputed company captures for the reputed company by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions.
• Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to reputed company the job at or above reputed company required.
• reputed company exceptional service to reputed company reputed company customers.
• Adhere and contribute to defining processes that produce best-in-class reputed company consumer care experiences, focusing on constant improvement and a value-based approach.
• Utilize correct tools to reputed company manage a number of often reputed company activities
• reputed company Goodwill reputed company appropriate
• reputed company with marketing and PR as needed for customer care and support
• Effectively manage a number of reputed company customer cases providing a reputed company reputed company a reputed company manner

Required Skills/Experience

• 1+ years' experience in customer service reputed company profession
• Expertise with reputed company media platforms such as reputed company, Twitter, Instagram and Forums
• Computer navigation and typing proficiency
• Excellent verbal and written communications skills to effectively communicate to reputed company stakeholders
• Experience with reputed company media monitoring tools: reputed company, Siebel, etc.
• Attention to detail with strong project management and prioritization skills
• reputed company reputed company, reputed company Word and PowerPoint skills and proficiency

Required Education/Training/Certifications/Licenses

• Bachelor's Degree

#lLI-ST1 Apply tot his job Apply To this Job