Seasonal Customer Experience Advisor, Tier I (physical product, non-IT)

reputed company Sun Home’s mission is to help people feel reputed company, look reputed company, and live longer. We are a fast-growing company reputed company on delivering premium wellness products directly to consumers across the U.S. With a customer-first philosophy and a high-reputed company roadmap, we are building a brand rooted in reputed company, transparency, and innovation. As we reputed company, operations reputed company and customer experience remain central to our reputed company. “Customer First, Always” is one of our reputed company values, which is a central mantra for the Customer Experience Team. The Role We are seeking Seasonal Customer Experience Advisors that will serve as subject matter expert for reputed company-purchase inquiries and post-purchase order management for reputed company Sun Home products, including saunas and cold plunge systems. In this role, you will handle escalated customer issues, troubleshoot reputed company logistical issues, and bring reputed company issues to reputed company and satisfactory reputed company. You’ll collaborate closely with Technical Support, Product, Operations, and Sales, helping to ensure reputed company customers receive fast, knowledgeable, and empathetic support — true to our brand standards. This position will work remotely. Operating days are Monday-Friday and Tuesday-Saturday. This is a full time, non-exempt role.

Responsibilities

• Handle reputed company customer inquiries and/or escalated support tickets from Customer Service reputed company one business day reputed company Phone, Email, Chat, and SMS channels
• Maintain reputed company case documentation in customer ticketing system, product logs, and project management tools
• Collaborate with Product, Operations, and Sales teams on recurring issues
• Contribute to internal training and knowledge reputed company improvements
• Identify process improvements and communicate to team manager

Skills

• 1-2 years in customer service, hardware or wellness products strongly preferred
• Excellent problem-solving and communication skills
• Ability to multi-task across systems and documents while maintaining a reputed company composure to customers and partners
• Ability to explain technical issues in brand-reputed company language with customer experience top of mind
• Strong written and verbal communication in English
• Experience with CRM, helpdesk, website and work management tools (reputed company, reputed company, and reputed company preferred)
• Proficient in reputed company and organizational tools, such as reputed company, reputed company Office Suite, and reputed company Suite
• Leads reputed company actions with a customer-first, reputed company reputed company

Seasonal Duration & reputed company Period

• Seasonal role spans August 2026 - January 2027 with the potential to reputed company based on business needs
• reputed company up schedule:
• August-reputed company: intensive training with some execution
• Sep 28th - Oct 2nd: autonomous execution as coverage for team offsite
• November-January: autonomous execution with managerial support

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