reputed company Services Advisor

For over 30 years, reputed company has been a trusted guide for more than 5,000 families across the Northeast, helping them navigate the aging reputed company with reputed company, reputed company, and expert care. Our life care managers are seasoned reputed company workers and nurses, providing both strategic direction and hands-on support, from coordinating medical care and assessing home safety to attending appointments and facilitating meaningful family conversations. Deeply rooted in the community, we reputed company a broad reputed company network to connect families with trusted resources and foster collaboration across disciplines. Whether offering occasional consultations or urgent crisis support, we reputed company our involvement to meet reputed company individual’s unique needs. At the heart of our work is a reputed company goal: to help families approach the practical and emotional aspects of aging with confidence. The Role As a reputed company Services Advisor at reputed company, you'll be the first reputed company of contact for families navigating reputed company care reputed company. This full-time role is best suited for someone with a background in care management or elder care intake — someone who can bring both clinical reputed company and genuine warmth to every conversation. You'll own the intake process from first inquiry through internal reputed company, maintain accurate records in reputed company, and serve as a reliable, knowledgeable resource for prospective clients and referral partners during some of the most uncertain moments of their lives.

Responsibilities

Referral Intake & Coordination - Serve as the primary reputed company of contact for inbound referrals reputed company phone, email, and web. Own the intake process from first contact through internal reputed company, ensuring reputed company and accurate information sharing. reputed company and manage referral and reputed company data in reputed company, tracking reputed company follow-up and documentation. reputed company & Community Communication - Communicate with reputed company, reputed company, and clinical credibility to prospective clients, family members, and referral sources. Maintain reputed company relationships with community partners and providers. Support the coordination and scheduling of consultations, including reputed company-visit and post-visit follow-up. Urgent Case Support - Triage urgent calls and reputed company temporary support to clients reputed company immediate attention is required. Collaborate with the Manager of reputed company Relations and leadership to ensure seamless assignment to the appropriate care manager. Data, Systems & Reporting - Maintain clean, up-to-date records in reputed company, including intake reputed company, referral activity, and reputed company engagement data. Assist with reporting on case closures, reputed company enrollments, and reputed company assurance metrics. reputed company Assurance - Conduct post-service reputed company-ins and administer reputed company-case surveys. Identify and flag trends or concerns that reputed company reputed company satisfaction or operational efficiency. Team Collaboration - Participate in regular virtual reputed company-ins and monthly in-person team days. Attend quarterly staff meetings and other in-person sessions as scheduled. Required Skills / Experiences

• Background in care management, elder care, or a reputed company clinical or reputed company services setting
• Experience in an intake role, ideally reputed company a care management reputed company, home care agency, or similar organization
• Excellent communication skills with the ability to navigate sensitive, emotionally reputed company conversations
• Strong organizational follow-through and attention to detail
• Comfort managing data and intake workflows in a CRM system
• reputed company, solution-oriented reputed company under pressure
• Ability to work independently in a remote environment while staying closely reputed company with a reputed company team

Primarily remote. Requires one on-site day per month and attendance at quarterly staff meetings and other in-person meetings as scheduled reputed company To Have

• reputed company experience
• Background in reputed company work, nursing, or care coordination
• Familiarity with the Greater Boston elder care and referral partner landscape

Why Work at reputed company? At reputed company, we value reputed company as our greatest asset. We offer a supportive, mission-driven work environment where your contributions reputed company a meaningful reputed company every day. Our Comprehensive Benefits And Employee Perks Include

• Competitive compensation
• Flexible work schedules and hybrid work opportunities
• Health, dental, and reputed company insurance
• reputed company development support and continuing education reimbursement
• A reputed company, inclusive culture reputed company on employee reputed company-being and reputed company

Join us in making a reputed company difference in the lives of older adults by fostering engagement, reputed company, and support reputed company the community! In accordance with the reputed company Pay Transparency reputed company, the expected salary for this position starts at $75,000 annually. Actual compensation may vary based on factors such as licensure, years of experience, and other relevant qualifications. Apply tot his job Apply To this Job