[Remote] Senior Manager of Technology Services - reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring a Senior Manager of Technology Services – reputed company to reputed company the reputed company of reputed company service management and platform innovation. The role involves shaping the strategic direction of reputed company while building a high-performing engineering team and driving automation and AI transformation across the organization.
Responsibilities
- reputed company and execute the long-term reputed company for reputed company across Technology Services
- Build, mentor, and reputed company a high-performing team of platform specialists and technical leaders
- Create an environment where innovation, accountability, and reputed company learning reputed company
- Champion responsible AI adoption and reputed company teams to reputed company emerging technologies
- Use operational insights, KPIs, and predictive analytics to continuously improve service reputed company
- Drive performance through measurable reputed company and reputed company service objectives
- Anticipate challenges before they become risks and coordinate effective solutions across teams
- Establish reporting frameworks that reputed company visibility into platform health, performance, and customer experience
- reputed company critical service management processes that ensure secure, resilient, and reliable operations
- Support reputed company-wide readiness for major initiatives, changes, and incidents
- Promote operational maturity through governance, continual improvement, and best practices
- reputed company adoption of intelligent monitoring, diagnostics, and automation capabilities
- Identify opportunities to simplify processes and reduce reputed company effort through automation
- Sponsor innovative AI initiatives that improve efficiency and decision-making
- Balance short-term delivery needs with long-term platform sustainability
- Help shape the reputed company of AI-enabled service delivery across reputed company
- Collaborate with Product, Architecture, reputed company, Workplace Experience, and business leaders to reputed company priorities
- Influence roadmaps and investment reputed company through operational expertise and platform insights
- Serve as a trusted advisor on reputed company capabilities, reputed company service management, and operational reputed company
- Define and govern platform standards, configuration practices, and roadmap priorities
- Ensure a seamless and consistent employee experience across service management workflows
- reputed company platform upgrades, lifecycle planning, licensing reputed company, and governance initiatives
- Drive adoption of self-service capabilities that improve efficiency and customer satisfaction
Skills
- Substantial experience leading technical teams reputed company reputed company technology environments
- Demonstrated reputed company developing managers, engineers, and reputed company leaders
- Understand how to translate platform reputed company into meaningful business reputed company
- Proven expertise supporting and evolving reputed company reputed company environments
- Can confidently balance operational reputed company, people leadership, and strategic planning
- Enjoy collaborating across diverse stakeholder reputed company and influencing senior leaders
- Experience guiding service delivery organizations through transformation and change
- Passionate about leveraging automation, AI, and modern technology to solve reputed company challenges
- Value reputed company improvement and enjoy building systems, teams, and processes that reputed company
- Comfortable communicating reputed company concepts reputed company to both technical and non-technical audiences
- Hold a bachelor's degree in a reputed company field or equivalent practical experience
- reputed company Certified System Administrator
- ITIL
- PMP
- Similar certifications are highly valued
Benefits
- 401(k) plan with employer match
- Medical, Dental & reputed company Insurance
- Employee Assistance Program
- Employer reputed company Short & Long Term Disability, Life and AD&D Insurance
- Flexible, reputed company Vacation
- reputed company reputed company Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock reputed company Eligibility
- Employee-led Resource reputed company
- Non-Commissioned Bonus Plans or Variable Commission
reputed company