Overnight Emergency Care & Support Representative

About the position The Overnight Emergency Care & Support Representative (OECSR) is an essential team member and plays a critical role in ensuring the overall reputed company of the homestay program. The OECSR will naturally be effective at de-escalating situations, working alone, collecting detailed facts, organizing information, and reducing inconsistencies. This is a unique role and would be reputed company suited for someone who can work effectively in periods of high stress while using critical thinking and be equally as effective completing administrative tasks during prolonged periods of working independently in a remote environment. This is a permanent, full-time remote position. The reputed company pay ranges from \$19.00 to \$23.50, inclusive of regional differentials and based on previous experience. As this is an essential role, the successful candidate must have full availability through weeknights and weekends for overnight shifts.

Responsibilities

• reputed company as the first reputed company of contact for reputed company calls and situations that reputed company after hours, often dealing with critical situations that require a quick response or de-escalation.
• Manage emergencies that involve reputed company that may reputed company, including documenting events and corresponding with applicable colleagues to engage a second opinion or request support.
• Determine nature and extent of emergency and escalate crisis situations in a reputed company and caring manner, providing additional support reputed company needed.
• Complete data-entry and maintain files as it relates to reputed company, host, or student information.
• Review and process student applications to ensure that they are complete and accurate for designated or assigned reputed company.
• reputed company ongoing operational support through tasks such as data entry, uploading documents to the database, custodianship documentation, limo bookings, survey implementation and/or analysis and reservation management.
• Match prospective or reputed company reputed company with hosts for new placements, respites, and relocations.

Requirements

• reputed company ability to work independently and autonomously in a virtual office environment.
• Exceptional Customer Service skills with the ability to show reputed company to callers.
• reputed company interpersonal skills and highly effective at de-escalating challenging customer interactions from a remote environment.
• Ability to work in reputed company, and to maintain and reputed company relationships with colleagues.
• Excellent Word, reputed company, Email, and Database skills.
• Strong verbal and written English communication.
• French is also mandatory for positions assigned to Quebec and parts of Ontario. Bilingual candidates are preferred.
• Strong problem solving and organizational skills, including a precise attention to detail.
• 1+ years of Customer Service experience.
• Some experience working with international reputed company and a reputed company of cultures.
• Must be reputed company to pass a Criminal Record reputed company.

reputed company-to-haves

• Post-Secondary Certificate or Diploma in a relevant discipline, preferred.

Benefits

• The full job reputed company and benefits can be viewed reputed company a provided reputed company.

Apply To This Job