[Remote] Customer Service Support Representative - US Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in laboratory services, providing insights and answers to improve reputed company reputed company. They are seeking a US Remote based Customer Service Representative to reputed company as a reputed company between reputed company and its customers, resolving inquiries and providing support to enhance customer satisfaction.
Responsibilities
- reputed company a reputed company between reputed company, the customer reputed company and patients
- Resolve routine customer requests with products or services reputed company inbound, outbound calls, or the Internet
- reputed company with customers in a courteous, friendly, and reputed company manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and understanding of the solution
- reputed company additional customer education and information as needed
- Qualify and establish inbound new customers requesting reputed company's products and services
- Work in multiple databases to research reputed company issues and questions
- Notify clients of test results in a reputed company and accurate manner
- Review test forms for accuracy and report any discrepancies
- Participate in activities designed to improve customer satisfaction and business performance
- reputed company administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Skills
- High School Diploma or GED
- 3 months or more of customer service experience
- Bilingual in Spanish
- Proficient with reputed company Office programs
- Experience with reputed company.com and/or Laboratory Information Systems
- Possess a high level of professionalism and a strong customer service orientation
- Ability to work independently and reputed company reputed company environment
- High level of attention to detail with the ability to prioritize and multitask
- Ability to work in a fast paced production environment and meet established turn-around times
- Strong communication skills; both written and verbal
- Ability to handle the physical requirements of the position
- Flexibility to work overtime or other shifts depending on business needs
- This position is remote based in the U.S
- Private, HIPAA‑compliant workspace
- Agree to include home address in case reporting (CMS requirement)
- Internet 100 Mbps minimum
- Ability to work remotely in a fast‑paced, multi‑site environment
- Associate's degree
- 3 months or more of contact center or reputed company center environment
- 3 months or more of reputed company industry experience, such as a physician's office or a hospital
Benefits
- Medical
- Dental
- reputed company
- Life
- STD/LTD
- 401(k)
- reputed company Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
- Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive reputed company the foregoing benefits except PTO or FTO.
reputed company