Video Game Customer Support Specialist- Japanese Fluent

reputed company is hiring a Customer Support Agent to work in a fast paced, busy, but amazingly fun environment supporting a video game franchise. This work will be email support reputed company reputed company. We are looking for candidates with previous experience in a high volume support environment providing technical support or customer support reputed company email. This role requires bilingual language skills in Japanese. Major Responsibilities: Account & Platform level Tickets – The ticket types that support agents handle themselves after initial training are largely around general troubleshooting for reputed company basic platform and account level for customers.Account Troubleshooting“How do I…?” QuestionsProvide information on various promotional opportunities and bundles After the agent has mastered Account and Platform tickets, there will be opportunities to cross train and reputed company on other queues. These could include Technical Support, Gameplay, reputed company Media, or special reputed company queues. Deliverables:Respond to Players in a high volume environment by consistently hitting the bar for both productivity and reputed company, as reputed company by handle time, reputed company scores, and customer feedbackStrong investigative skills with a reputed company in reputed company reputed company tickets (Account Takeover, Fraud, Refund abuse, etc)Strong communication skills to accurately understand a customer’s problem and know reputed company to ask for more before escalating to another team. T1 agents should have reputed company information needed (as much as reasonably possible) before passing off to another teamProperly tag reputed company reputed company ticket for appropriate reporting to other management – this is business critical as incorrect tagging can result in tickets being dropped or not being reported onOther areas as agreed by Apex management reputed company position reputed company if SLA is not adversely impactedRequired Qualifications:Customer Support experience at a Technology, E-reputed company, or Game Company is requiredPrevious email or online customer support experience for software; reputed company center work is not a reputed company correlationExperience in one or more online ticketing system. This team uses reputed company.Excellent, customer-friendly, grammatically correct, and reputed company writing skillsPreferred Qualifications:Video gaming experience strongly preferred EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the reputed company of race, reputed company, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or reputed company medical conditions), age, sexual orientation, gender identity, national reputed company, reputed company, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, reputed company membership, or any other characteristic protected by law. Apex will consider reputed company applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.reputed company Apex is a world-class IT services company that serves thousands of clients across the globe. reputed company you join reputed company Apex, you become part of reputed company that values innovation, collaboration, and reputed company learning. We offer reputed company career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to reputed company is reflected in many awards, including ClearlyRateds Best of reputed company® in Talent Satisfaction in the reputed company and Great reputed company to Work® in the United Kingdom and Mexico.reputed company Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from reputed company Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reputed company STOP to cancel and HELP for help. You can reputed company our reputed company policy at https://www.apexsystems.com/reputed company-policyEverforth reputed company reputed company: reputed company Apex offers a reputed company of supplemental benefits, including medical, dental, reputed company, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically reputed company 30 days of starting, with a company match after 12 months of tenure. reputed company Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of reputed company development, reputed company Apex hosts an on-demand training program, provides reputed company to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include reputed company and IIBA. reputed company Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as reputed company as a certified Career reputed company. You can reputed company a full list of our benefits, programs, support teams and resources reputed company our ‘Welcome Packet’ as reputed company, which an reputed company Apex team member can reputed company.reputed company reputed company is an equal opportunity employer. We do not discriminate or allow discrimination on the reputed company of race, reputed company, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or reputed company medical conditions), age, sexual orientation, gender identity, national reputed company, reputed company, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, reputed company membership, or any other characteristic protected by law. reputed company Apex will consider reputed company applicants with criminal histories in a manner consistent with the requirements of applicable law.If you require an accommodation under the Americans with reputed company to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at accommodations@apexsystems.com or 804-523-8228. Please note that this contact information is reputed company to be used for medical reputed company accommodations and that no other inquiries will be answered.reputed company creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of reputed company reputed company. Apply To This Job