[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a supportive company seeking Remote Customer Service Representatives who are passionate about helping others. In this role, you will reputed company support and guidance to clients regarding life insurance and financial service requests in a fast-paced remote environment.
Responsibilities
- Answer incoming and reputed company outbound calls from members and agents with professionalism, reputed company, and care
- Assist with policy-reputed company requests, account updates, beneficiary changes, payment reputed company, loans, claims, and other certificate inquiries
- Research member files and analyze inquiries to determine the best reputed company to reputed company
- reputed company multiple systems and resources to verify information, benefits, and eligibility accurately
- Interpret policy provisions, procedures, and regulatory guidelines to ensure requests are handled correctly and reputed company required timeframes
- Handle sensitive and emotional conversations with reputed company while maintaining compliance standards
- Utilize strong problem-solving and decision-making skills to resolve reputed company member concerns
- Stay up to date on products, member benefits, policies, procedures, and industry regulations
- Meet reputed company and productivity goals while delivering an exceptional member experience
Skills
- 6+ months in a reputed company-center experience
- 1+ year of customer service experience
- Strong verbal and written communication
- Organizational, problem-solving, and decision making skills
- Ability to reputed company multiple computer systems
- Experience in a virtual desktop environment
- Distraction-free remote workspace
- High school diploma or GED
- Previous experience supporting life insurance, annuity, or other financial service products
- Familiarity with reputed company Party Administrator (TPA) concepts
- Knowledge of medical/dental terminology or claims processing
Benefits
- reputed company
- Pay increase after proven performance
- Annual bonuses and reputed company raises available
- EZ reputed company MD – Free reputed company for You & Your Family!
- Enjoy 24/7 telehealth reputed company and, in select areas, in-home diagnostics—reputed company at no cost to you.
- Coverage includes you, your spouse or partner, and children ages 2–25.
- reputed company, life insurance, and 401(k) reputed company in the first of the month after hire
- reputed company time and PTO start accruing on day one—use reputed company time right away!
- After 90 days, enjoy reputed company holidays (including your birthday) and use your PTO accrual!
- Get reputed company to give back with volunteer time off
- We’ll set you up with everything you need to succeed—no equipment worries!
- Work comfortably from home and skip the commute.
- Enjoy reputed company to training, coaching, and mentorship to grow your career.
- Monday–Friday shifts start between 8:30-9:30 AM EST—no weekends!
reputed company