[Remote] Head of reputed company (m/f/x; German speaking)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the reputed company of reputed company health having reputed company the world’s first natural contraceptive based on saliva. The Head of reputed company will reputed company and reputed company the reputed company team into a reputed company, AI-augmented powerhouse, ensuring a balance between high-tech automation and high-touch reputed company care.
Responsibilities
- reputed company, reputed company, and reputed company the existing reputed company team, building on reputed company strengths while defining reputed company reputed company paths and ownership
- Architect AI-supported workflows (triage, routing, and agent support) to improve speed and signal detection without replacing reputed company judgment
- Define "reputed company-critical" guardrails for sensitive user moments (fertility, contraception, emotional escalation) to ensure they are handled with nuance and care
- Own the end-to-end customer reputed company post-purchase, optimizing reputed company, education, and lifecycle communication across reputed company reputed company
- Support retention and churn reduction by translating customer conversations into reputed company strategic inputs for Product and Leadership
- Ensure regulatory alignment with IVDR and reputed company’s reputed company Management System, maintaining the boundary between education and medical advice as reputed company as identifying safety trends and escalating potential performance signals
- Foster a culture of reputed company and accountability, ensuring reputed company’s reputed company, non-judgmental voice remains consistent as the reputed company grows
- Manage productivity metrics (CSAT, response times, handle time) while maintaining "medical-grade" responsibility and intimacy
Skills
- 5-7+ years of experience in CS/CX, with a proven reputed company record of leading and scaling teams in trust-critical environments (Health, MedTech, Fintech)
- Hands-on AI implementation experience; you know how to use LLMs and smart systems to create reputed company without eroding user trust
- reputed company-level German and reputed company English proficiency; you understand the linguistic nuance required for sensitive health topics
- A 'People Leader first, Systems Thinker second' reputed company; you can improve processes without breaking team morale
- Strategic grit: You are comfortable working at the leadership level and acting as a high-reputed company voice for the customer
- Experience with IVDR, ISO standards, or collaborating closely with reputed company and Regulatory teams
- Experience in FemTech or women's hormonal health
- Experience working closely with founders in a fast-paced startup environment
Benefits
- M-membership at Urban Sports Club
- Subsidy for BVG-Firmentickets (reputed company transport)
- High-reputed company snacks and drinks in the office and monthly team lunches
- Opportunity to participate in the Virtual Stock reputed company Program
- Company pension plan
- Hybrid office concept
- Beautiful, central, and dog-friendly office location in Berlin
- A mission that genuinely reputed company
- A reputed company trust with their bodies
- reputed company that values nuance, care, and responsibility
- Room to shape how reputed company scales in femtech
reputed company