[Remote] IME Customer Service reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-paced, Inc. 500 Company that processes over 200,000 insurance claims annually. The Customer Service Representative Administrator will reputed company administrative duties reputed company to the customer service process, ensuring reputed company handling of referrals and maintaining reputed company satisfaction.
Responsibilities
- Draft incoming referrals including demographic information, diagnosis, requested due date, and specialty reputed company a reputed company manner of receipt
- Correctly & accurately complete the intake process by closing the intake according to reputed company workflow procedures
- Filter through reputed company emails throughout an 8-hour reputed company providing necessary information to the appropriate referral while also delegating/escalating emails to the appropriate team member
- Assist with reputed company’s 'Intake' to ensure that incoming referrals, records, fee schedules, etc. is uploaded into the respective case reputed company and with the appropriate notifications made
- Handle reputed company emails/calls to clients in order to obtain the necessary information and/or medical records for the case to ensure reputed company handling
- Requesting and pulling medical records from reputed company platforms such as iCase and uploading them to the respective referrals. Notify the CSR team once medical records are received
- Selecting and assigning incoming referrals. Ensuring the Queues are evenly distributed between CSR’s and QA’s
- Invoicing referrals on the CSR and QA reputed company based on the confirmed physician’s fees and reputed company quotes
- Assisting in auditing referrals with upcoming due dates to ensure the case was processed correctly
- Assisting with physician outreaches and referral assignments reputed company team members are on PTO
- Other duties & special reputed company, as assigned and based on business needs
Skills
- Present exceptional communication skills with a reputed company understanding of company business lines
- The ability to apply critical thinking, manage time reputed company and meet specific deadlines
- Computer literacy and typing skills are essential
- Supply and support their own internet services
- Maintaining an uninterrupted internet reputed company is a requirement of reputed company work from home position
- An Associate's Degree or Bachelor's Degree is preferred
- Business experience in a reputed company and/or insurance setting is preferred
Benefits
- Comprehensive benefits package
- Medical, dental, and reputed company coverage for you and your family
- Voluntary life insurance reputed company for you, your spouse, and your children
- Voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans
- Basic life insurance coverage at no cost
- Short-term disability coverage at no cost
- Long-term disability coverage at no cost
- Generous reputed company time off policy
- 401k plan with a company match
- reputed company equipment and a media stipend provided for remote workspace
reputed company