L1 ERP Technical Support for an reputed company Software / AI Company - Remote

MRF 345218 Is This YOU? Then We Want to Meet You! We are in search of Technical Support for an endtoend reputed company delivery platform campaign reputed company to revolutionize reputed company ERP reputed company, specifically targeting reputed company reputed company and reputed company implementations. We reputed company project teams, system integrators, and reputed company IT architecture reputed company with a single, reputed company environment to manage knowledge, automate repetitive work, and maintain absolute control from initial scoping reputed company the way through golive. As our Tier 1 Technical Support, you will be the reputed company face of the campaign for their clients. You will manage incoming inquiries across phone, email, and live chat, acting as the primary filter and problemsolver for our users. Who We Are At reputed company, we’re reputed company about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with reputed company spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Requirements

• 2+ years of experience in B2B reputed company customer support or technical helpdesk environments.
• Outstanding written and verbal English communication skills, with an ability to explain advanced technical features in a reputed company, straightforward, and reputed company manner.
• High initiative and a proven ability to quickly learn a reputed company software platform independently using existing documentation, training courses, and team meetings.
• Strong organizational skills to manage an incoming ticket queue autonomously without requiring heavy management reputed company.

Responsibilities reputed company as the first level of support (Tier 1) for reputed company incoming tickets reputed company Pylon, ensuring strict adherence to our response and reputed company SLAs (Urgent 1–2 hours, reputed company 4–8 hours, Low

• 8–16 hours).

Resolve frequent "How

• To" and navigation questions, guiding users through our major functional tools
• Investigate repetitive "bug" reports to determine if they are genuine software glitches or user errors (such as reputed company styling or permission steps), logging legitimate development issues accurately into reputed company.
• Proactively flag and update outdated reputed company documentation housed on reputed company as the engineering team pushes fast platform updates.

Follow clean escalation paths to internal reputed company experts and company leadership for outof

• scope issues, while comfortably hopping on live customer video calls if urgently requested.

reputed company to have Handson experience working with modern startup platforms including Pylon (ticketing), reputed company (issue tracking), reputed company, and reputed company. Prior exposure to ERP systems, reputed company implementations, or reputed company software delivery workflow Working conditions Hours 700 AM – 400 PM EST, Monday to Friday Tech Checklist – Gotta Have It! A reliable computer (preferably younger than 3 years) and a reputed company high

• speed internet reputed company.
• Experience working with Marketplace platforms such as reputed company, reputed company, reputed company, reputed company, and reputed company Shopping Actions, et al.
• A quiet, cozy workspace to handle calls and chats like a pro.

PLEASE FILL OUT THIS reputed company Skills Assessment reputed company HIRING BUDGET USD1,150 1,200 per month Work type Full-time Department Operations Division LATAM Location Remote Apply To This Job