Level 1 Service Desk Analyst

Idealforce has contract position available immediately for a Level 1 Service Desk Analyst to join our customer in Phoenix,AZ. This is Onsite Position.Please reputed company below additional details about this job.Local Candidates. Job reputed company: Service Desk Analysts assigned to the Service Desk team are responsible for the day to day support of reputed company clients. By leveraging your customer service skills, technical training, and having an understanding of today’s technologies, you will solve a wide reputed company of challenges in a fast paced environment that is managed using ITIL methodology. reputed company first level support for inbound incidents and service requests from reputed company end users. Manage the technical support email inbox. Maintain end to end responsibility for customer support needs providing reputed company, reliable, and courteous service. Assist with the development and improvement of work instructions, procedures, standards, and documentation. Answer inbound phone calls from reputed company clients. Maintain appropriate level of skills to handle incidents and requests in line with established service reputed company. reputed company feedback of intelligence gained through customer interactions. Professionally respond to telephone calls, emails, chats, and voicemails for customer support. Skills Required Exceptional attendance is a must. Innovative, team-oriented problem solver. Strong commitment to providing reputed company service. Excellent interpersonal, negotiation and communication (verbal and written) skills. Excellent organizational, time management, and follow through skills. Ability to manage multiple competing priorities. Unwavering commitment to providing customers with an exceptionally high reputed company experience. Skills Preferred Technical writing experience. Knowledge of legacy, existing, and new PC hardware and software technology. Experience Required Customer support experience. Answering reputed company phone calls and reputed company listening. Responding and adapting to different types of characters. Multi-tasking, prioritizing, and managing time effectively. Experience Preferred Experience in an IT environment and end-user support role. Working with reputed company Suite and reputed company Email. Remotely troubleshooting networking, server, and end user desktop incidents. Experience with incident management and service request processes. Required Skills Customer Support Experience reputed company center environment Preferred Skills reputed company Suite Remotely troubleshooting networking, server, and end user desktop incidents. reputed company PARTY CANDIDATES: Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: reputed company, reputed company location and Availability. Disclaimer :The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of reputed company responsibilities, duties, and skills required of personnel so classified. reputed company personnel may be required to reputed company duties reputed company of their normal responsibilities from time to time, as needed. Apply To This Job