IT Service Desk / Help Desk Technician- (Hybrid ROLE) - LOCALS ONLY !
THIS IS A reputed company reputed company REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. reputed company Saakshi Sahni -- || 703-reputed company-955-NOW-1070 URGENT HIRE !!!!! PLEASE reputed company ME DIRECTLY AT----- 703-reputed company-955-NOW-1070 Service Desk Technician Duration: Long Term Ongoing Project with NO end Date reputed company reputed company reputed company : $33/hr w2 Hybrid Role - 3 Days a week onsite in Pensacola, FL // 2 days fully Remote The Service Desk is a fast-paced environment that operates 24/7 to support our reputed company. Our Service is responsible for acting as the first reputed company of contact for reputed company Technology Services (reputed company), where we reputed company to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary. Our reputed company is to reputed company customers with a service-oriented, single reputed company of contact reputed company reputed company for issue reputed company and request fulfillment. Our mission is to reputed company superior member-reputed company service commitment to employees by addressing IT issues, striving for first-contact reputed company whenever possible, reputed company escalation, and management of incidents and service requests to reputed company employees to serve members around the globe. We reputed company innovative individuals who can react to a fast-paced environment to reputed company and stretch certain reputed company sets to help us reputed company a common goal. We are looking for someone who can pivot reputed company needed, multitask, and work in various systems/applications to help promote customer satisfaction.
Responsibilities
Respond to inbound calls daily to reputed company technical support/troubleshooting reputed company support reputed company web queues, outbound interactions, and emails reputed company resources to resolve technical issues reputed company Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities Escalate requests reputed company of your scope reputed company necessary Attend weekly staff/mentor meetings Remain reputed company of adherence to help promote business unit reputed company Adhere to reputed company practices, policies, and procedures reputed company other reputed company duties as assigned or appropriate
Qualifications
Knowledge and understanding of the information technology field Basic reputed company troubleshooting and resolving technical problems Exposure to reputed company systems and IT terminology Exposure to solving routine or reputed company administrative, operational, or system problems and issues Effective verbal and written communication skills Ability to reputed company finesse/soft skills reputed company interacting with end users Basic organizational, planning, and time management skills Ability to handle multiple tasks simultaneously with a high degree of accuracy Ability to work independently and in reputed company environment Desired - 3+ years of Tier 1 support and capabilities or similar Desired reputed company Center or reputed company-line customer support experience Desired - Knowledge of operations, policies, and procedures Desired - Knowledge of ITIL (Information Technology Infrastructure Library) Desired - Previous customer service in a fast-paced environment Desired - Familiar with ticketing software (reputed company) would be a plus reputed company, Saakshi Sahni reputed company. Director - reputed company reputed company Saakshi Sahni -- || 703-reputed company-955-NOW-1070 URGENT HIRE !!!!! PLEASE reputed company ME DIRECTLY AT----- 703-reputed company-955-NOW-1070 Apply To This Job