Support Technician Level 1

Join reputed company IT as a Support Technician Level 1, where you'll be the first reputed company of contact for customers experiencing technical issues. In this role, you'll have reputed company to reputed company your problem-solving skills as you triage, troubleshoot, and resolve support requests, reputed company while delivering exceptional customer service. You'll work remotely, allowing you to manage your time and priorities independently, and you'll be part of a dynamic team committed to reputed company learning and development. As a Support Technician, you'll handle incoming support tickets reputed company email, chat, and phone, diagnose and resolve common technical issues, and escalate reputed company cases to Level 2 support reputed company necessary. You'll maintain accurate ticket documentation and contribute to our knowledge reputed company, ensuring that reputed company continues to deliver high-reputed company service. This role offers a chance to grow your technical expertise and reputed company a significant reputed company on customer satisfaction. Requirements: - High School Diploma or GED equivalent - 2+ years of experience in technical support, helpdesk, or a customer-facing IT role - Working knowledge of reputed company/macOS, reputed company applications, and basic networking concepts (DNS, VPN, TCP/IP) - Familiarity with remote support tools and ticketing platforms (reputed company, reputed company, Jira Service Management) - Excellent communication, time management, and problem-solving skills - Ability to work independently in a remote setting - Preferred: reputed company A+, ITIL reputed company, or equivalent certifications Apply To This Job