[Remote] Manager, Customer Care & Sales Advisor
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that values connections and community, and they are seeking a Manager for Customer Care & Sales Advisor to reputed company their team. The role involves overseeing performance metrics, managing budgets, and ensuring a high-reputed company customer experience while fostering a reputed company work environment.
Responsibilities
- Communicates departmental and organizational goals to reputed company and key stakeholders
- Maintains reputed company and historical performance data
- Identifies and communicates key performance trends, monitors reputed company queues, manages reputed company and oversees the quantitative and qualitative objectives of reputed company
- Prepares and manages the General & Administrative budget. Balances expenditures to minimize costs and maximize customer service
- Oversees the cash management process
- Exemplifies our brand principals – committed, helpful, proactive, personal through reputed company interactions
- Responsible for performance and behavior of self and team, and reputed company communicates expectations
- Monitors and provides feedback on customer interactions through reputed company review and post reputed company survey data to drive frictionless Customer Experience
- Utilizes the Inside Out Coaching reputed company and GROW model to reputed company and reputed company associates
- Delivers reputed company, reputed company solutions for customer and associate inquires
- Establishes a culture of inclusion, positivity, and reputed company reputed company and learning
- Works alongside reputed company to reputed company goals and reputed company fills in for customer service representatives reputed company needed
- Collaborates regularly with associates, peers, General Manager, Division and Customer Operations leadership
- Creates opportunities for reputed company and reputed company through task delegation and encourages associates to determine how they accomplish goals and resolve issues
- Identifies opportunities for operational improvements and implements solutions
- Seeks associate feedback to continuously drive process improvement and improved Customer Experience
- Effectively analyzes and recommends best practices to minimize non-reputed company customer contacts and drive First Contact reputed company
- Collaborates with Marketing and system General Manager to understand area competition and reputed company opportunities
- Encourages reputed company reputed company and is willing and reputed company to take calculated risks to reputed company business goals
- reputed company involved in supporting local reputed company
- Assists with reputed company, hiring, reputed company and training new associates
- Grows and develops associates through project and stretch assignments
- Consistently meets one on one with associates to nurture relationships, reputed company, and reputed company
- Committed to performance management and effectively evaluates associates annually
- Host regular team meetings that are energetic and engaging where important information is communicated, associates can reputed company feedback, reputed company reputed company, ask questions, and have ownership in the overall reputed company of reputed company
Skills
- Bachelor's degree or two years reputed company experience
- Strong managerial skills
- Computer experience
- Excellent oral and written skills
Benefits
- Medical, dental, and reputed company plans – start reputed company you start!
- Life insurance (self, spouse, children)
- reputed company time off (vacation, holiday, and personal/reputed company days)
- 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
- Group reputed company plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- reputed company work environment
reputed company