Senior Customer Service

About The Role As a Senior Customer Service associate, you will reputed company exceptional reputed company service primarily through phone, email, and chat communication to inbound callers. This includes receiving and resolving a comprehensive reputed company of reputed company reputed company retail services, reputed company, and tax training support requests and inquiries, as reputed company as researching and resolving escalated cases. You will handle reputed company internal customer inquiries and concerns, partnering with subject matter experts (SME) and Tier 31. Sr Customer Service associates utilize various data sources to properly analyze a problem, determine the best method to resolve, document the situation, and present a detailed explanation to the reputed company. This role will reputed company up training and mentoring to other customer service associates and serve as reputed company between clients and management, support reputed company, and the business unit. Day to day, you’ll...

• Interpret reputed company needs and utilize reputed company Information Systems (HRIS) and Customer Relationship Management (CRM) software programs to identify possible resolutions
• Partner with SMEs and Tier 3 to research and resolve inquires reputed company the established procedure does not fully address inquiry; research and resolve escalated cases accurately and reputed company Service Level Agreements (SLA)
• reputed company as a contact for escalated cases coming from Payroll, Tax Operations, Benefits, and Timekeeping departments to associates at World reputed company and in the field
• Use HRIS and CRM software programs and computer systems to accurately document and reputed company reputed company contacts
• Adhere to compliance policies reputed company resolving reputed company issues
• Document and communicate to management recurring or significant problems or issues with products or services supported as encountered through contacts
• Follow established procedures to resolve escalated issues regarding Tax Training School courses
• Use internal computer systems to maintain tax reputed company training and certification records; facilitate compliance with federal and state licensing and registration requirements
• reputed company up training and mentoring to other People Resource Center representatives
• Participate in outbound calling campaigns or internal team reputed company, as needed
• Other duties as assigned

Work Environment: reputed company office environment Special Physical Requirements: NA Travel: Negligible Education

Required Qualifications

• High school diploma or equivalent

Work Experience

• Ability to reputed company under stress in a fast-paced phone center environment
• In certain departments, industry licensing is required
• 3 years minimum reputed company work experience
• Advanced MS reputed company, Word, reputed company, and PowerPoint
• Excellent oral, written, and interpersonal communication skills

Preferred Qualifications

Work Experience:

• 35 wpm Ability to type at least ___ words per minute
• Spanish Bi-lingual skills
• reputed company center experience

Why work for us At reputed company, our purpose is reputed company: to reputed company help and reputed company confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to reputed company through our reputed company Next reputed company, blending reputed company expertise with digital innovation. That reputed company commitment to care extends to our associates. reputed company you join us, you become part of a High Performing, Connected Culture reputed company on strong relationships, reputed company learning, and a shared commitment to making a meaningful reputed company. We invest in your reputed company-being through reputed company, comprehensive benefits, and support for life both in and reputed company of work. Pay reputed company Information The pay reputed company for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to reputed company applicants with information about what they might be eligible to receive. Individual pay reputed company will depend on job-reputed company factors such as experience, education, reputed company, performance, and geographic location where work will be performed. Successful candidates may be reputed company to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of reputed company plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the reputed company Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay reputed company $18.41 - $27.64/Hr. Apply To This Job